**Experienced Bilingual Customer Engagement Representative – Hybrid Role at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of enthusiasts and consumers? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a revolutionary company that's changing the way people interact with their passions. At blithequark, we're on a mission to empower people to live their best lives by providing seamless, end-to-end digital buying experiences that combine cutting-edge technology and innovative risk strategies. Our team is dedicated to inspiring enthusiasts, making lifestyle purchases fast, easy, and accessible, and supporting customers throughout their journey. **About blithequark** Founded in 2014, blithequark is a remote-first company with a strong presence in the industry. We've grown to over 550 employees and have established partnerships with over 30 OEMs and 4,000 dealers. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in the recreational purchases space. **Join Our Team** We're seeking an experienced Bilingual Customer Engagement Representative to join our team in Irving, Texas. As a key member of our Roadrunner Servicing Center, you'll play a critical role in building a best-in-class servicing organization for our growing portfolio of Powersports loans. **Key Responsibilities** As a Bilingual Customer Engagement Representative, you'll be responsible for: * Handling an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving issues in a timely and professional manner * Processing phone payments and conducting outbound customer interview calls to ensure customer satisfaction and loyalty * Communicating and resolving customer issues via online chat channels, demonstrating a strong understanding of customer needs and concerns * Resolving common customer concerns regarding their powersports loan, providing clear and concise explanations and solutions * Meeting monthly productivity and quality goals, adhering to federal and state-specific laws that regulate collections and servicing activities * Collaborating with internal teams to resolve complex customer issues and improve overall customer experience **Requirements** To succeed in this role, you'll need: * A high school diploma or GED, with some college coursework a plus * At least two years of customer service experience, preferably in auto finance or an installment loan portfolio * A minimum of two years of related customer service experience in a fast-paced environment * Working knowledge of Word and Excel * Ability to master the use of web-based systems, such as LoanPro (training provided) * Strong communication skills, both verbal and written, with the ability to communicate effectively in English and Spanish (bi-lingual a plus) * Excellent "people" skills, with a strong customer service attitude and problem-solving ability * Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and commitment to punctuality **Benefits** As a valued member of our team, you'll enjoy: * Robust health care plans, including medical, dental, and vision coverage * Up to 20 days of paid time off (accrued) * Generous parental leave and retirement plan (401k with company match) * Educational assistance and tuition reimbursement up to $3,000 per year * Powersports safety benefit and Gympass wellness benefit **Why Join blithequark?** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, employee growth, and community involvement. Our team is passionate about making a difference in the lives of our customers and employees alike. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Apply for this job