**Experienced Bilingual Customer Engagement Representative – Hybrid Role at blithequark**

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the lives of enthusiasts and consumers? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a revolutionary company that's redefining the way people connect with their passions and make lifestyle purchases. At blithequark, we're on a mission to empower enthusiasts and consumers by providing a seamless, end-to-end digital buying experience. Our cutting-edge technology and innovative risk strategies make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. We're committed to adding value throughout the customer journey, from inspiring enthusiasts with our editorial brands to supporting customers throughout their loan with superior loan servicing. As a Bilingual Customer Engagement Representative at blithequark, you'll play a critical role in building a best-in-class servicing organization for our growing portfolio of Powersports loans. You'll be part of a talented team that's passionate about delivering exceptional customer experiences and making a lasting impact in the lives of our customers. **Key Responsibilities:** * Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving common customer concerns regarding their powersports loan. * Process phone payments and communicate with customers via online chat channel to resolve issues and answer questions. * Conduct outbound customer interview calls to gather information and provide personalized support. * Meet monthly productivity and quality goals, ensuring that our customers receive the highest level of service and support. * Comply with all federal and state-specific laws that regulate collections and servicing activities. * Collaborate with our team to develop and implement strategies to improve customer satisfaction and loyalty. **Requirements:** * High School Diploma or GED required, with some college coursework a plus. * Two years of customer service experience, ideally in auto finance or an installment loan portfolio, with a strong background in collections and servicing. * Working knowledge of Word and Excel, with the ability to master the use of web-based systems, such as LoanPro (training provided). * Strong communication skills, both verbally and written, with the ability to communicate effectively with customers via phone and online chat. * Bi-lingual English/Spanish a plus, with the ability to communicate effectively with Spanish-speaking customers. * Excellent "people" skills, with a strong customer service attitude and the ability to demonstrate problem-solving ability. * Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays, with a strong work ethic and a commitment to punctuality. **Benefits:** * Robust Health Care Plans (Medical, Dental & Vision) * Up to 20 Days PTO (Accrued) * Generous Parental Leave * Retirement Plan (401k with Company Match) * Educational Assistance/Tuition Reimbursement up to $3K/year * Powersports Safety Benefit * Gympass Wellness Benefit **Why Join blithequark?** * Be part of a revolutionary company that's changing the way people connect with their passions and make lifestyle purchases. * Work with a talented team that's passionate about delivering exceptional customer experiences and making a lasting impact in the lives of our customers. * Enjoy a dynamic and fast-paced work environment that offers opportunities for growth and development. * Take advantage of our comprehensive benefits package, including robust health care plans, generous parental leave, and retirement plan with company match. * Make a difference in the lives of our customers and contribute to the success of our company. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. **Equal Opportunity Employer:** blithequark is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job