Experienced Bilingual Customer Care Representative – French and English Language Expertise for Exceptional Client Service Delivery

Welcome to arenaflex: Where Customer Satisfaction Meets Excellence arenaflex is a leading organization dedicated to providing top-notch services that exceed customer expectations. As a key player in the industry, we are committed to fostering a culture of excellence, innovation, and customer-centricity. Our team is passionate about delivering exceptional experiences that make a lasting impact on our clients' lives. If you share our vision and are fluent in both French and English, we invite you to join our dynamic team as a Bilingual Customer Care Representative. Job Overview In this critical role, you will be the primary point of contact for our valued customers, providing timely and effective solutions to their inquiries, requests, and concerns. Your exceptional communication skills, both written and verbal, will enable you to build strong relationships with our clients, ensuring their needs are met and exceeded. As a Bilingual Customer Care Representative, you will be responsible for: Responding to telephone inquiries, requests, and problems in a professional and courteous manner Researching, analyzing, and providing solutions that meet the customer's needs, ensuring first-contact resolution whenever possible Providing customers with accurate account information, resolving billing disputes, and correcting payment errors Revising fee and finance charges as appropriate, maintaining accurate records, and performing account maintenance tasks Taking card, check, or other orders, acting on lost or stolen cards/checks, and researching customer problems that could not be resolved during the initial contact Key Responsibilities To succeed in this role, you will need to possess excellent problem-solving and negotiation skills, with the ability to handle difficult customer calls in a calm and professional manner. Your strong interpersonal skills will enable you to work effectively with our clients, internal stakeholders, and colleagues to resolve issues and improve processes. Additional responsibilities include: Identifying and resolving or escalating problems in a timely and efficient manner Utilizing computer navigation skills to access various software packages, including Microsoft Office applications Maintaining accurate records, managing multiple tasks, and prioritizing responsibilities to maximize productivity Collaborating with internal teams to improve processes, share knowledge, and enhance customer experiences Requirements and Qualifications To be considered for this exciting opportunity, you should possess: A high school diploma or equivalent Two to four years of relevant experience in customer service, contact center, or a related field At least 2 years of contact center work experience, with prior experience in banking, merchant payment services, point of sales, and/or financial services being an asset Good knowledge of concepts, practices, policies, and procedures of banking products and services Effective telephone and interpersonal skills, with the ability to communicate fluently in both French and English Strong problem-solving and negotiation skills, with the ability to handle difficult customer calls Proficient computer navigation skills, with experience using Microsoft Office applications Preferred Qualifications While not essential, the following qualifications will be considered an asset: Post-secondary education in a related field, such as business, finance, or communications Additional language skills, with the ability to communicate in multiple languages Experience working in a fast-paced, dynamic environment, with a proven track record of meeting or exceeding performance targets Certifications or training in customer service, contact center operations, or a related field Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Bilingual Customer Care Representative, you will have access to: Comprehensive training programs, designed to enhance your skills and knowledge Ongoing coaching and feedback, to support your career advancement Opportunities for advancement, with a clear path for career progression A dynamic and supportive work environment, with a focus on teamwork and collaboration Work Environment and Company Culture arenaflex is proud to offer a positive and inclusive work environment, with a strong focus on employee well-being and satisfaction. Our company culture is built on the values of excellence, integrity, and customer-centricity, with a commitment to making a positive impact on our clients' lives. As a member of our team, you can expect: A collaborative and dynamic work environment, with a focus on teamwork and open communication A comprehensive recognition and reward program, designed to recognize and reward outstanding performance Opportunities for social responsibility and community involvement, with a focus on giving back to our community A healthy work-life balance, with a focus on employee well-being and satisfaction Compensation and Benefits arenaflex offers a competitive compensation package, with a range of benefits designed to support your physical, emotional, and financial well-being. These include: Comprehensive healthcare benefits, including medical, dental, and vision coverage Basic term and optional term life insurance, with short-term and long-term disability coverage Pregnancy disability and parental leave, with adoption assistance and sick and safe leave accruals 401(k) and employer-funded retirement plan, with paid vacation and up to 11 paid holiday opportunities Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Care Representative at arenaflex, you will be part of a dynamic team dedicated to making a positive impact on our clients' lives. Join us today and take the first step towards a rewarding and challenging career in customer service. Apply now to become a part of the arenaflex team and discover a career that is both fulfilling and rewarding. We look forward to hearing from you! Apply for this job