Experienced Bilingual Call Center Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark At blithequark, we are dedicated to putting health first and making a positive impact on the lives of our customers. As a leader in the healthcare industry, we strive to provide exceptional service and support to our patients and communities. Our mission is to deliver high-quality, patient-centered care that addresses the physical, emotional, and social needs of our customers. If you are a compassionate and dedicated individual who shares our vision, we invite you to join our team as a Bilingual Call Center Customer Service Representative. Job Overview As a Bilingual Call Center Customer Service Representative at blithequark, you will play a vital role in providing exceptional customer service to our patients and customers. You will be responsible for addressing incoming telephone, digital, or written inquiries, resolving patient issues, and ensuring accurate and timely processing of all requests. This is a remote work opportunity, and you will have the flexibility to work from the comfort of your own home in Virginia, Maryland, North Carolina, South Carolina, or Florida. Key Responsibilities Answer phone calls utilizing a multi-line telephone system and respond to customer inquiries in a professional and courteous manner. Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, and transferring calls to appropriate staff. Maintain thorough records by documenting discussions, messages, and actions taken to process inquiries. Resolve patient issues through independent problem-solving and with a goal of first-call resolution. Foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience. Utilize Microsoft Office applications, including Microsoft Word, Excel, and Outlook, to perform job duties. Essential Qualifications To be successful in this role, you must possess the following essential qualifications: Must be bilingual in English and Spanish (read, write, and speak). Must have a reliable cell phone and a minimum internet speed of 10mb down and 1mb up (no satellite internet is allowed). Experience in a highly customer service-oriented environment. Strong organizational, written, and verbal communication skills. Ability to remain calm and helpful even when dealing with upset customers. Proficient with Microsoft Office applications, including Microsoft Word, Excel, and Outlook. Preferred Qualifications While not required, the following preferred qualifications will make you a more competitive candidate: Experience in a medical office setting utilizing a computer-based practice management software system. High school diploma or equivalent. Ability to handle high call volume and multi-task while providing an exceptional customer experience. Experience with E-Clinical Works or other electronic medical records systems, such as Epic, Athena Health, or NextGen. Experience with Avaya telephony platform. Knowledge of and strict adherence to HIPAA regulations. Skills and Competencies To excel in this role, you must possess the following skills and competencies: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Proficient with technology and software applications. Strong attention to detail and ability to maintain accurate records. Ability to work independently and as part of a team. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Bilingual Call Center Customer Service Representative, you will have access to training and development opportunities to enhance your skills and knowledge. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and empathy, and we are committed to creating a workplace where everyone feels valued and appreciated. As a remote worker, you will be part of a virtual team that is connected and collaborative, and you will have the opportunity to participate in virtual events and activities that promote team building and camaraderie. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes a salary range of $34,500 - $47,400 per year, depending on experience. We also offer a range of benefits, including health benefits, paid time off, holidays, volunteer time, and jury duty pay. Additionally, we provide recognition pay, a 401(k) retirement savings plan with employer match, tuition assistance, scholarships for eligible dependents, parental and caregiver leave, and an employee charity matching program. Conclusion If you are a compassionate and dedicated individual who is passionate about delivering exceptional customer service, we invite you to join our team at blithequark as a Bilingual Call Center Customer Service Representative. This is a remote work opportunity that offers flexibility, autonomy, and the opportunity to make a positive impact on the lives of our customers. Apply today and take the first step towards a rewarding and challenging career with blithequark! Apply for this job