**Experienced B2B Customer Service Support Representative (REMOTE) at arenaflex**

Join arenaflex, a leading innovator in the wireless industry, as we continue to revolutionize the way businesses connect and thrive. As a B2B Customer Service Support Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth. If you're a motivated and customer-focused individual who is eager to learn and grow with a talented team, we want to hear from you. **About arenaflex** arenaflex is a forward-thinking organization that is dedicated to empowering businesses to succeed in an ever-changing world. With a strong commitment to innovation, customer satisfaction, and employee development, we create an environment that fosters growth, collaboration, and excellence. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a vibrant and supportive community. **Job Summary** As a B2B Customer Service Support Representative, you will play a critical role in delivering exceptional customer experiences to businesses across the country. You will be responsible for interacting with customers via phone and email, resolving credit, customer service, and billing concerns, and providing information about products and services. If you have a passion for customer service, a strong work ethic, and a desire to learn and grow, we encourage you to apply. **Key Responsibilities** * Confer with businesses by telephone and email to provide information about products and services * Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken * Process service requests through appropriate arenaflex channels to facilitate timely reconciliation * Ensure correct authorization is received, recorded, and saved on all requests * Conduct account analysis and reviews and proposals * Follow up with businesses to document their experience with service * Contact businesses to align with arenaflex B2B representatives for optimal care * Daily use of Word, Excel, Salesforce, and spreadsheets * Extensive and accurate typing required **Essential Qualifications** * High School diploma or equivalent experience required * Proficient in Microsoft Office and basic computer skills * Experience with face-to-face or telephone sales preferred * Experience with customer service over the phone preferred * Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people * Attention to detail: Taking responsibility for a thorough and detailed method of working * Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service * Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization * Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals * Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology **Preferred Qualifications** * Bachelor's degree in Business, Communications, or related field * Experience in a customer-facing role, preferably in a B2B environment * Strong knowledge of wireless products and services * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Strong attention to detail and organizational skills * Ability to adapt to changing circumstances and priorities * Strong customer service skills and a customer-focused mindset * Ability to work independently and as part of a team * Strong technical skills, including proficiency in Microsoft Office and basic computer skills **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to employee development and growth, offering a range of training and development opportunities to help you achieve your career goals * Opportunities for advancement and career growth within the company * Collaborative and supportive work environment * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Opportunities to work on high-profile projects and initiatives **Work Environment and Company Culture** * arenaflex is a dynamic and innovative organization that values diversity, equity, and inclusion * Collaborative and supportive work environment * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Opportunities to work on high-profile projects and initiatives * arenaflex is committed to creating a work environment that is inclusive, respectful, and supportive of all employees **Compensation, Perks, and Benefits** * Base Pay of $18/hr * Health, Vision, and Dental Insurance * 401k matching * Health and Wellness Program * Discount on arenaflex services * Employee Assistance Program * Onsite gym and walking trail **Schedule** * This is a full-time position * Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday * Days and hours of work are depending on schedule availability and business needs **How to Apply** If you're a motivated and customer-focused individual who is eager to learn and grow with a talented team, we want to hear from you. Apply now to join arenaflex as a B2B Customer Service Support Representative and take the first step towards a rewarding and challenging career. Apply for this job