Experienced Associate for Remote Network Chat Support and Digital Channel Adoption at Blithequark

Join the Blithequark Team: Where Innovation Meets Customer Excellence Blithequark is a forward-thinking organization dedicated to revolutionizing the way customers interact with digital channels. We're on the hunt for a highly skilled and motivated Associate to join our Remote Network (Chat) team. As a key player in our customer support and digital adoption strategy, you will be responsible for delivering top-notch service, driving digital channel adoption, and contributing to the development of cutting-edge solutions. If you're passionate about customer experience, digital innovation, and teamwork, we want to hear from you! About Blithequark and Our Industry At Blithequark, we're committed to providing exceptional customer experiences through innovative digital solutions. Our industry is rapidly evolving, and we're at the forefront of this transformation. We're looking for talented individuals who share our vision and are eager to make a meaningful impact. As a leader in our field, we're dedicated to fostering a culture of inclusivity, diversity, and continuous learning. Job Summary We're seeking an experienced Associate to join our Remote Network (Chat) team, based in Bayamón, PR. As an Associate, you will provide direct support and communication to channels, support strategies and initiatives to further the adoption of digital channels among customers, and contribute to the development of innovative solutions. If you're a motivated and customer-focused individual with a passion for digital channels, we encourage you to apply. Key Responsibilities Deliver Exceptional Customer Service : Provide proactive and dynamic customer service, demonstrating a positive and helpful attitude toward customers (internal and external). Digital Channel Adoption : Refer customers to digital channel options according to their needs and support the definition and development of digital channels adoption strategies for existing and new clients. Physical Channel Visits : Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption. Customer Insights and Data Analysis : Throughout direct observation of clients and customers' conduct, apply gained insights/data to create pitch-perfect digital briefs and customer journeys. Stay Up-to-Date on Digital Capabilities : Stay current on Blithequark's digital channels capabilities to provide cutting-edge insights and guidance to personnel. Presentations and Expert Participation : Participate in presentations as an expert in the digital channels' arena and contribute to the testing process as part of the development of new digital tools. Motivation and Initiatives : Support the generation of continuous motivation, contests, and different initiatives to achieve results. Process Preparedness : Support the preparedness of processes, communications, guided facts sheets, or any necessary documentation to serve as tools for branches. Education and Experience We're looking for candidates with the following qualifications: Bachelor's Degree : In Business Administration with a major in finance or a related field (preferred). Work Experience : Two (2) years of experience in a financial services company or related work of management (required). Equivalent Combination : Minimum education and experience required can be substituted with the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities. Essential Skills and Competencies To succeed in this role, you'll need: Industry Knowledge : Excellent knowledge of industry operating policies, procedures, and regulations (state and federal). Analytical Skills : Excellent analytical skills to determine critical issues and areas in need of improvement and the ability to find creative solutions while considering all aspects, departments, and individuals affected. Communication Skills : Excellent written and verbal communication skills with a demonstrated ability to create processes and procedures and to lead a project and communicate results as well as carry out new policies and procedures. Language Skills : Fully bilingual – English and Spanish (written and verbal) (required). Technical Skills : Proficiency in MS Office (Word, Excel, Outlook), reporting systems, and other business applications (required). Career Growth Opportunities and Learning Benefits At Blithequark, we're committed to the growth and development of our team members. As an Associate, you'll have access to: Training and Development : Ongoing training and development opportunities to enhance your skills and knowledge. Mentorship : Guidance and support from experienced professionals in your field. Career Advancement : Opportunities for career advancement and growth within the organization. Work Environment and Company Culture Our work environment is dynamic, collaborative, and inclusive. We value: Diversity and Inclusion : A culture that celebrates diversity and promotes inclusivity. Teamwork : A collaborative environment that encourages teamwork and communication. Continuous Learning : A culture that supports continuous learning and professional growth. Compensation, Perks, and Benefits We offer a comprehensive compensation package that includes: Competitive Salary : A competitive salary that reflects your skills and experience. Benefits : A range of benefits, including [insert benefits, e.g., health insurance, retirement plan, etc.]. Perks : [Insert perks, e.g., flexible work arrangements, professional development opportunities, etc.]. Conclusion If you're a motivated and customer-focused individual with a passion for digital channels, we encourage you to apply for this exciting opportunity at Blithequark. As an Associate, you'll play a critical role in driving digital channel adoption, delivering exceptional customer service, and contributing to the development of innovative solutions. Join our team and be part of a culture that values diversity, inclusivity, and continuous learning. Apply Now and take the first step towards a rewarding career at Blithequark! Apply for this job