Experienced Apple Support College Program At Home Advisor - Saint Augustine's University for Student Technicians

Join the Apple Team as a Student Technician and Make a Difference Be a part of something bigger. We're looking for a talented and motivated Apple Support College Program At Home Advisor to join our team, working remotely and supporting our customers with world-class service. As an Apple Support College Advisor, you will be the friendly voice of Apple, providing technical support, troubleshooting, and customer service to our valued customers. This is a unique opportunity to work with a global leader in technology, develop your skills, and make a real impact on the customer experience. About Apple and Our Culture At Apple, we believe that dedication, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers. Building this environment starts with you! Our company culture is built on the principles of inclusion, diversity, and teamwork. We strive to create a work environment that is engaging, challenging, and rewarding for all our employees. Job Summary As an Apple Support College Advisor, you will be responsible for providing technical support, troubleshooting, and customer service to our customers via phone, email, and chat. You will work from home and be required to have a quiet, dedicated workspace with a reliable internet connection. This is a part-time position, working 20 hours per week, with the flexibility to adjust your schedule during school breaks. Key Responsibilities Provide technical support, troubleshooting, and customer service to Apple customers via phone, email, and chat Work from home and maintain a quiet, dedicated workspace with a reliable internet connection Complete five weeks of full-time paid training, followed by 20 hours of work per week Flex up or down in weekly hours when school is not in session, based on business needs Meet minimum typing speed of 40 WPM while talking with customers Successfully complete a pre-employment assessment, background check, and initial training Maintain a 2.7 GPA or higher while enrolled in university Essential Qualifications Enrolled through May of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher A quiet home workspace, ergonomic chair, desk, and hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency Available for five weeks of full-time paid training on a set schedule totaling 40 hours a week: four, 8 hour shifts during the week and one 8 hour shift on Saturdays Post training, available to work 20 weekly hours, similar to the training schedule Able to flex up or down in weekly hours when school is not in session, based on business needs Able to meet minimum typing speed of 40 WPM while talking with customers Successful completion of a pre-employment assessment, background check, and initial training 2.7 GPA or higher Preferred Qualifications Business, Communications, Computer Science, Engineering, or any other tech-related major Passion for customer service and ownership of the customer experience, including comprehensive issue resolution Approach opportunities flexibly and with good judgment Model high standards and demonstrate quality, honesty, and accountability Able to navigate difficult conversations and display resilience after challenging situations Potential to effectively tailor communication and style to differing audiences Able to self-manage and work independently in a fast-paced, constantly changing environment Thrive on a team where expertise is shared and feedback is welcome Effective time management, including ability to multitask, organize, and prioritize Able to research and grasp technical information across multiple tools while respecting customer privacy Potential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challenges Makes space to listen, learn, and amplify diverse perspectives and experience Actively seeks out opportunities to champion and celebrate inclusion and diversity What We Offer As an Apple Support College Advisor, you will have access to a range of benefits, including: Competitive pay and benefits package Eligibility to participate in our company stock plan Time off and employee discount Dedicated resources to support your ongoing growth and career development Opportunities for career growth and advancement within the company A dynamic and supportive work environment that values diversity and inclusion Why Join Apple? At Apple, we believe that our employees are our greatest asset. We offer a range of benefits and opportunities to support your career growth and development. By joining our team, you will have the chance to: Work with a global leader in technology and make a real impact on the customer experience Develop your skills and expertise in a dynamic and supportive work environment Collaborate with a diverse and talented team of professionals Access a range of benefits and opportunities to support your career growth and development Be part of a company that values diversity, inclusion, and teamwork How to Apply If you are a motivated and talented individual who is passionate about customer service and technology, we encourage you to apply for this exciting opportunity. To apply, simply click the "Apply Now" button and follow the instructions. We are an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apply for this job