Experienced Airport Customer Service Representative and Ramp Agent - Ensuring Safe and Timely Cargo Transportation at blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about ensuring that cargo is transported safely and on time, every time. As a key player in the aviation industry, we understand the importance of providing exceptional customer service and maintaining the highest standards of safety and security. Our mission is to make a positive impact on the lives of our customers, employees, and the communities we serve. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to join our team as a Ramp Agent and Customer Service Representative. How You'll Help Us Keep Climbing As a Ramp Agent and Customer Service Representative at blithequark, you will play a vital role in ensuring that our customers' baggage and cargo arrive safely and on time. This is an entry-level position that offers opportunities for career advancement and professional growth. Our leaders are committed to providing mentorship and support to help you achieve your long-term career goals. Your daily tasks will include safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, as well as guiding incoming and departing aircraft from gate positions. Key Responsibilities Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from gate positions. Safeguard cargo, baggage, and mail from damage, loss, and weather. Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination. Scheduling and Work Environment Scheduling is based on operational needs, and shifts can range from early morning to overnight. You will work between 20 and 40 hours per week, depending on your seniority. Our work environment is fast-paced and dynamic, and you will be required to work in harsh weather conditions, including heat, rain, and snow. We prioritize safety-conscious behaviors in all operational processes and procedures, and you will be required to wear company-approved Personal Protective Equipment (PPE) at all times. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Consistently prioritize the safety and security of yourself, others, and personal data. Embrace diverse people, thinking, and styles. Possess a high school diploma, GED, or high school equivalency. Be at least 18 years of age and have authorization to work in the United States. Have a valid driver's license. Be proficient in English. Pass a physical ability test (PAT). Be able to wear required company-approved PPE, including hearing protection, safety-toe footwear, protective headwear, and high visibility safety apparel. Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal. Preferred Qualifications While there are no preferred qualifications for this role, we encourage you to apply if you have a passion for customer service, a strong work ethic, and a commitment to safety and security. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Excellent customer service skills, with the ability to provide exceptional service to our customers. Strong communication and interpersonal skills, with the ability to work effectively with colleagues and customers. Ability to work in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple responsibilities. Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions. Ability to work in a team environment, with a commitment to teamwork and collaboration. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for career growth and professional development. As a Ramp Agent and Customer Service Representative, you will have access to training and development programs, as well as opportunities for advancement and promotion. We also offer a range of benefits, including competitive salary, industry-leading profit sharing program, and performance incentives. Work Environment and Company Culture Our work environment is fast-paced and dynamic, with a focus on safety, security, and customer service. We prioritize teamwork and collaboration, and we are committed to creating a positive and inclusive work environment. Our company culture is rooted in a shared dedication to living our values, including care, integrity, resilience, servant leadership, and teamwork. Compensation, Perks, and Benefits We offer a range of compensation, perks, and benefits, including: Competitive salary, with a starting pay of $21.85 per hour. Industry-leading profit sharing program and performance incentives. 401(k) with generous company contributions up to 9%. Paid time off, including a minimum of 2 weeks a year for employees with 0-4 years of service, 10 paid holidays, paid personal time, maternity and parental leave. Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits. Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. Holistic wellbeing programs, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health. Domestic and international space-available flight privileges for employees and eligible family members. Career development programs to achieve your long-term career goals. World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. Recognition rewards and awards through the platform Unstoppable Together. Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark perks. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for the Ramp Agent and Customer Service Representative role at blithequark. With opportunities for career growth and professional development, a range of benefits and perks, and a commitment to safety, security, and customer service, we believe that this role offers a unique and exciting opportunity for the right candidate. Apply now to join our team and start your journey with blithequark! Apply for this job