**Experienced Airport Customer Service Co-op – Salt Lake City, Utah (Spring 2025)**

At arenaflex, we're committed to providing our customers with exceptional service and ensuring their travel experience is nothing short of remarkable. As a key player in our Airport Customer Service (ACS) team, you'll have the opportunity to contribute to our divisional goals and make a lasting impact on our customers' journeys. **About arenaflex and the Airport Customer Service Team** arenaflex is a leading airline that operates with a passion for innovation and a commitment to excellence. Our Airport Customer Service team is dedicated to delivering top-notch service to our customers, ensuring their safety, and providing a seamless travel experience. As a member of our ACS team, you'll work closely with various departments, including Flight Safety, Operations Customer Center, Technical Operations, and In-Flight Service, to drive operational performance and achieve our goals. **Key Responsibilities and Opportunities** As an Airport Customer Service Co-op, you'll have the chance to work on a larger project that will be presented to Hub Leadership at the end of the semester. This project will allow you to develop your skills, think creatively, and showcase your abilities to our leadership team. Your individual duties will include: * Collaborating with a specific Delta team and working with multiple departments within the hub * Participating in Incident Analysis reports and Injury Prevention Group sessions * Attending station safety meetings * Helping drive operational performance, such as on-time departures, hot bag, clean cart compliance * Engaging in employee recognition events You'll also have the opportunity to work with external business partners, such as TSA, DOT, aircraft cleaning vendors, fueling vendors, and the Salt Lake City Department of Aviation. This will allow you to develop your skills in collaboration, communication, and problem-solving. **What You Need to Succeed** To be successful in this role, you'll need to meet the following minimum qualifications: * Be enrolled in an undergraduate degree program with an aviation management discipline during the duration of the Co-op * Have a competitive GPA and good academic standing with your university * Aspire to work in the field of Aviation or Airline Management * Demonstrate competency in skills such as collection and analysis of data, reading and summarizing new regulations, and problem-solving quickly * Have working knowledge of Microsoft Outlook, Access, Word, Excel, Forms, PowerPoint, & Smartsheet * Possess excellent communication skills, be able to process complicated issues quickly, and maintain confidentiality when dealing with sensitive information * Be able to acquire a SIDA badge for SLC, including a U.S. Customs seal and SLC driving endorsement, and pass Delta's Physical Agility Test (PAT) to complete essential physical ramp functions * Consistently prioritize safety and security of self, others, and personal data * Embrace diverse people, thinking, and styles * Possess a high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States **What Will Give You a Competitive Edge** To take your career to the next level, consider the following preferred qualifications: * Be a self-starter, able to multitask, and an innovative thinker * Be actively engaged with the community and/or student organizations, primarily if aviation-focused * Possess Project Management experience or similar academic immersion **Co-op Program Outline** Our Co-op program is designed to provide you with hands-on experience and a comprehensive understanding of the airline industry. As a Co-op, you'll spend three alternating semesters working full-time at arenaflex, with the opportunity to work on a variety of projects and develop your skills in a dynamic and fast-paced environment. **Benefits and Perks** As an arenaflex Co-op, you'll enjoy a range of benefits and perks, including: * Competitive pay for your Co-op experience * Standby travel anywhere in the Delta system while off duty * Propel Pilot Career Path Program eligibility * Career Development opportunities * Volunteer Community Service opportunities **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. As a member of our ACS team, you'll have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional service to our customers. **How to Apply** If you're a motivated and ambitious individual with a passion for aviation and customer service, we encourage you to apply for this exciting opportunity. To learn more about our Co-op program and apply, please visit our website at [insert link]. Apply for this job