Experienced Air Services Customer Care and Ticketing Agent for Global Travel Solutions

Welcome to blithequark: Where Travel Meets Exceptional Service At blithequark, we are passionate about delivering unparalleled travel experiences that exceed our members' expectations. As a leader in the travel industry, we are committed to providing top-notch service, fostering a culture of innovation, and promoting growth and development for our team members. We are now seeking an experienced Air Services Customer Care and Ticketing Agent to join our dynamic team and contribute to our continued success. Job Overview As an Air Services Customer Care and Ticketing Agent at blithequark, you will play a vital role in supporting our members with their airline ticketing needs. Your expertise in customer service, airline ticketing, fare rules, and industry regulations will be essential in this role. You will be responsible for providing exceptional support, guidance, and training to our members, ensuring that their travel experiences are seamless and enjoyable. Key Responsibilities Assist members with air transactions in our air booking tool, advising on fare rules and penalties, and guiding them through exchanges and schedule changes for bookings Provide essential member support and training, including online tools and booking hotels and cars Handle complex air travel transactions, including exchanges, refunds, and reissues Offer expert advice on fare rules, penalties, and schedule changes Adhere to company procedures in ticketing PNRs, utilizing tools, productivity, and accuracy of work Monitor, respond to, and resolve support requests via live chat, email, and phone Review international itineraries and add commission contracts Assist the back office in reconciling any discrepancies on daily reports Stay updated on airline procedures and industry regulations About blithequark blithequark is a leading brand in the travel industry, renowned for its exceptional service and commitment to providing excellent travel experiences. As a part of our team, you will have the opportunity to work with a dynamic group of travel professionals and contribute to our continued growth and success. We pride ourselves on our inclusive and supportive work environment, where diversity, equity, and inclusion are valued and respected. Affirmative Action/EEO Statement blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements and Qualifications To be successful in this role, you should have: 3-5 years of experience in the travel industry, with a strong background in travel industry systems (GDS, Worldspan, Sabre, TRIO, and Agent Air) Excellent customer service and support skills, with strong communication and interpersonal skills Experience booking international and domestic travel Proven ability to successfully resolve errors and process exchanges Knowledge of current airline procedures and industry regulations Ability to multitask and prioritize in a fast-paced environment Detail-oriented and highly organized, with excellent time management skills Ability to work independently and as part of a team Proficiency in using a CRM and documenting customer activity Preferred Qualifications While not required, the following qualifications are preferred: Experience working with a team in a fast-paced environment Knowledge of travel industry trends and developments Certifications or training in customer service, travel industry systems, or related fields What We Offer At blithequark, we are committed to providing our team members with a comprehensive benefits package, including: Employer-sponsored medical and dental insurance with employee contribution Fully-funded life insurance (1x salary) and long-term disability insurance Optional employee-paid vision insurance and short-term disability insurance 401(k) with up to 4% company match Paid time off + company holidays Additional time off for your birthday and work anniversary Discount travel program Our Culture and Values At blithequark, we are passionate about creating a work environment that is inclusive, supportive, and empowering. Our team members are fundamental optimists who believe that no industry compares to the travel industry. We go to extraordinary lengths to distinguish ourselves through world-class work, prioritize quality over speed, and speed over scope. We desire to work with deeply kind, mission-driven people and strive to make the complex simple. We use first principles to debate ideas, test assumptions, and make decisions, seeking the truth by putting data above opinions. We assume good intent and give tactical feedback to help each other get better, holding no ego – when our customers win, we all win. Career Growth and Development We are seriously committed to your professional development and growth. As a team member at blithequark, you will: Set your own monthly goals aligned with our ambitious strategy Have our collective support in achieving significant wins – and personal coaching from your manager Be encouraged to take risks, try new things, and be creative with your work Have many opportunities to exchange and engage in feedback Be offered continual chances to stretch yourself and raise your own "bar" Be rewarded for achieving excellence and mastery Conclusion If you are a motivated and experienced Air Services Customer Care and Ticketing Agent looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Join our dynamic team and contribute to our continued growth and success. Apply now and take the first step towards an exciting and rewarding career in the travel industry! Apply for this job