**Experienced Air Customer Service Agent – Remote US Opportunity**

At arenaflex, we're dedicated to delivering exceptional experiences for our guests and employees alike. As a leading player in the travel and hospitality industry, we're committed to innovation, customer satisfaction, and employee growth. We're now seeking an exceptional Air Customer Service Agent to join our team and help us achieve our goals. **About arenaflex** arenaflex is a global leader in the travel and hospitality industry, with a rich history of providing unforgettable experiences for our guests. Our company culture is built on the principles of integrity, fairness, and professionalism, and we're passionate about creating a workplace where our employees can thrive. With a strong focus on customer satisfaction, employee development, and community engagement, we're committed to making a positive impact on the world around us. **Job Summary** As an Air Customer Service Agent at arenaflex, you'll play a critical role in providing exceptional support to our guests and travel partners. You'll be responsible for handling phone calls, chats, and emails related to air issues, as well as performing various tasks such as ticketing, scheduling changes, and resolving passenger complaints. If you're a customer service enthusiast with a passion for travel and a knack for problem-solving, we'd love to hear from you! **Responsibilities** As an Air Customer Service Agent, you'll be responsible for: * Answering phone calls, chats, and emails related to air issues, and responding to customer inquiries in a timely and professional manner * Amending major schedule changes, performing ticketing activities, and resolving passenger complaints * Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares * Realigning pricing within PNR to collect additional money outside final payment * Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report * Assigning ancillary services to guests when requested * Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation * Researching air schedules booked for crew outside of budget * Processing last-minute crew changes in regards to air accommodations * Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed * Communicating effectively with customers, co-workers, and management to reduce communication-related work errors * Consistently delivering on commitments to external and internal customers to drive customer satisfaction * Demonstrating commitment through behaviors and performance that are aligned with our core values * Exhibiting integrity, fairness, and professionalism in everyday conduct * Performing any additional duties as assigned by leadership **Requirements** To be successful in this role, you'll need: * Experience in the travel and hospitality industry, preferably in a high-volume call center environment * Proficiency in Microsoft Word, Excel, and Outlook * Excellent phone and customer service skills * Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management * Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing * Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status) **What You Can Expect** As an Air Customer Service Agent at arenaflex, you can expect: * Cruise and travel privileges for you and your family * Health benefits * 401(k) plan * Employee Stock Purchase Plan * Training and professional development opportunities * Tuition and professional certification reimbursement * Rewards and incentives * Base hourly range: $15.91 to $21.49 (final base salary is directly related to each candidate's qualifications and experience uniquely) **Our Culture** At arenaflex, we're committed to creating a workplace where our employees can thrive. Our culture is built on the principles of integrity, fairness, and professionalism, and we're passionate about making a positive impact on the world around us. We believe in: * Stronger Together: We're a team that works together to achieve our goals and support each other in our personal and professional growth. * Compliance, Environmental Protection, and Health, Safety, and Well-being: We prioritize the health, safety, and well-being of our guests, employees, and the communities we touch and serve. * Corporate Vision Statement: We're committed to delivering exceptional experiences for our guests and employees, and we're passionate about innovation, customer satisfaction, and employee growth. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, and we're committed to providing a workplace where all employees can thrive. We welcome applications from diverse candidates and are proud to be an inclusive and diverse workplace. **Americans with Disabilities Act (ADA)** arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]. **How to Apply** If you're a motivated and customer-focused individual with a passion for travel and a knack for problem-solving, we'd love to hear from you! Please submit your application through our website or by contacting our recruitment team at [email protected]. **Join Our Team** At arenaflex, we're committed to creating a workplace where our employees can thrive. We're passionate about delivering exceptional experiences for our guests and employees, and we're excited to welcome talented individuals like you to our team! Apply for this job