**Experienced Account Manager Customer Success – Driving Client Success and Business Growth at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading provider of innovative solutions for Amazon Vendors and Sellers. As an Account Manager Customer Success, you will play a critical role in building and maintaining strong relationships with our clients, driving revenue growth, and ensuring their success through our solutions. **About blithequark** At blithequark, we are a team of passionate and hard-working individuals dedicated to changing the way brands handle their retail and eCommerce business globally. With a strong focus on innovation, customer satisfaction, and employee growth, we are committed to creating a work environment that is both challenging and rewarding. Our 5-year-old start-up has experienced rapid growth, with a 300% increase in revenue over the past 2 years. We are now seeking a talented Account Manager Customer Success to join our team and help us continue to drive success. **Roles and Responsibilities** As an Account Manager Customer Success at blithequark, you will be responsible for: * **Client Relationship Management**: Build and maintain strong, long-lasting client relationships through regular communication and exceptional service. * **Sales Management**: Identify new business opportunities, upsell and cross-sell products/services, and achieve sales targets. * **Customer Success**: Ensure clients achieve their desired outcomes through our solutions, leading to high satisfaction and retention rates. * **Account Strategy**: Develop strategic account plans to drive client success and business growth. * **Performance Tracking**: Monitor and analyze key performance indicators (KPIs) to measure success and identify areas for improvement. * **Problem Resolution**: Address client issues promptly and effectively, ensuring a high level of client satisfaction. * **Market Insights**: Stay updated with the latest trends and developments in the eCommerce industry to provide informed recommendations to clients. * **Collaboration**: Work closely with internal teams including marketing, product development, and customer support to ensure a seamless client experience. **Qualifications** To be successful in this role, you will need: * **Experience**: Minimum of 5+ years in an account management, sales, or customer success role within the eCommerce industry. * **Education**: Bachelor’s degree in business, Marketing, or a related field. Advanced degree is a plus. * **Industry Knowledge**: Strong understanding of the eCommerce landscape, including market trends, competitive dynamics, and key players. * **Category Experience**: Prior experience in a category management role within an eCommerce company is highly preferred. * **Sales Skills**: Proven track record of achieving sales targets and driving revenue growth. * **Customer Focus**: Demonstrated ability to manage client relationships and deliver exceptional customer service. * **Communication**: Excellent verbal and written communication skills. * **Analytical Skills**: Strong analytical and problem-solving abilities. * **Flexibility**: Willingness to work the night shift to support international clients. * **Tech Savvy**: Proficiency with CRM software, eCommerce platforms, and other relevant tools. **Work Environment and Culture** At blithequark, we value a culture of innovation, collaboration, and employee growth. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences and driving business growth. We are committed to creating a work environment that is both challenging and rewarding, with opportunities for career growth and development. **Shift Timings and Remote Work** As a remote employee, you will be working from the comfort of your own home, with flexible hours to accommodate your needs. Our North America shift timings are 5:30 PM – 2:00 AM IST, allowing you to work with international clients and support their needs. **How it’s like working at blithequark** At blithequark, we don’t take ourselves too seriously, but we do take our work and care for our colleagues very seriously. We are a team of passionate and hard-working individuals who are dedicated to creating memorable experiences for our customers, colleagues, and partners. We believe in results-oriented work and are always looking for ways to improve and beat our personal bests. **Benefits and Perks** As an Account Manager Customer Success at blithequark, you will enjoy a range of benefits and perks, including: * Competitive salary and bonus structure * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Professional development opportunities * Flexible work arrangements * Collaborative and dynamic work environment **How to Apply** If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Apply Now** Apply Job! Apply for this job