Experienced 1st and 2nd Line Service Desk Engineer for Cutting-Edge IT Support Company - Camden, London

Join a Dynamic Team and Elevate Your Career in IT Support Are you a skilled and ambitious IT professional looking for a challenging and rewarding role in a fast-paced and innovative environment? Do you want to be part of a team that values its staff, offers excellent training and development opportunities, and is committed to delivering exceptional client service? If so, we have an exciting opportunity for you to join our client's team as a 1st and 2nd Line Service Desk Engineer in Camden, London. About Our Client and the IT Support Industry Our client is a well-established IT Support company with a strong reputation and a loyal client base. The company is based in Camden, London, and has a fantastic working environment that fosters a culture of collaboration, innovation, and continuous learning. The IT support industry is rapidly evolving, with new technologies and trends emerging all the time. As a Service Desk Engineer, you will have the opportunity to work with cutting-edge technologies, develop your skills and expertise, and stay ahead of the curve in this exciting and dynamic field. Key Responsibilities As a 1st and 2nd Line Service Desk Engineer, you will play a critical role in delivering exceptional client service and support to our client's customers. Your key responsibilities will include: Providing 1st and 2nd line support to clients via phone, email, and remote tools, ensuring timely and effective resolution of their IT issues. Building positive client relationships through exceptional client service, tenacity, and a willingness to go the extra mile. Co-ordinating escalated tickets with other team members, ensuring seamless communication and issue resolution. Diagnosing, troubleshooting, testing, repairing, and servicing hardware, as well as building and deploying PCs and other devices to clients' networks. Liaising with 3rd party vendors to resolve complex IT issues and ensure timely resolution. Creating, updating, and maintaining documentation relating to clients' environments, ensuring accurate and up-to-date information. Essential and Preferred Qualifications To be successful in this role, you will need to have a strong background in IT support, with experience in 1st line support and IT helpdesk environments. You will also need to have a good understanding of various IT technologies, including: Active Directory and Group Policy management. Mac OSX and Microsoft Windows operating systems. Microsoft Exchange, Office 365, and Microsoft Windows Server. TCP/IP and network troubleshooting, VPNs, switches, routers, and firewalls. In addition to technical skills, you will need to have exceptional client support skills, with a desire to provide an excellent client experience. You will need to be a confident and proactive individual with excellent written and verbal communication skills, comfortable dealing with all levels of clients. Other essential skills include: Solid troubleshooting, problem-solving, and analytical skills. Ability to multi-task and prioritize your workload, maintaining excellent attention to detail and exceeding KPIs. Self-starting team player who can work on their own initiative, capable of identifying, owning, and developing solutions to resolve repetitive issues. Ideally, you will be certified (or working towards) Microsoft, CompTIA, or Cisco certifications, demonstrating your commitment to ongoing learning and professional development. Career Growth Opportunities and Learning Benefits As a Service Desk Engineer with our client, you will have the opportunity to develop your experience and technical expertise quickly, working with a wide range of technologies and clients. You will receive support and payment for IT training and certifications, enabling you to stay up-to-date with the latest technologies and trends. You will also have the chance to play a key role in a growing business, contributing to the company's success and growth. Work Environment and Company Culture Our client is committed to creating a positive and inclusive work environment that values its staff and fosters a culture of collaboration and innovation. As a Service Desk Engineer, you will be part of a small, tight-knit team that is passionate about delivering exceptional client service and support. You will have the opportunity to work in a dynamic and fast-paced environment, with opportunities for career growth and professional development. Compensation, Perks, and Benefits Our client offers a competitive salary of £23,000 - £25,000 per annum, plus benefits including IT training and certifications. You will also have the opportunity to develop your skills and expertise, working with cutting-edge technologies and contributing to the company's success and growth. Join Our Team and Take Your Career to the Next Level If you are a motivated and ambitious IT professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Service Desk Engineer with our client, you will have the chance to develop your skills and expertise, work with cutting-edge technologies, and contribute to the company's success and growth. Don't miss out on this opportunity to take your career to the next level - apply today! If you believe you have what it takes to succeed in this role, please submit your application without delay. We are keen to hear from talented candidates like you. Apply for this job