Experienced 100% Remote Contact Center Agent - Bilingual Customer Service Representative for Home Office at arenaflex

Introduction to arenaflex arenaflex is a leading provider of quality healthcare services, dedicated to ensuring member satisfaction through effective communication, problem resolution, and client education. As a dynamic and growing organization, we are committed to providing top-notch assistance to our members and providers, addressing a wide range of inquiries related to insurance, applications, and claims across various product lines. Our mission is to provide exceptional service, and we are seeking talented and motivated individuals to join our team as Contact Center Agents. Job Overview In this pivotal role, you will be the frontline of our operations, interacting with members and providers to provide information, resolve issues, and educate clients about our products and services. As a Contact Center Agent, you will be responsible for handling a wide range of inquiries, including insurance coverage, billing, and claims. You will also be involved in retention of membership, handling dis-enrollments, and escalating issues that require further intervention. This is an exciting opportunity to work from the comfort of your own home, with the flexibility to work remotely and be part of our dynamic team. Key Responsibilities Interact with members and providers via phone to provide information, resolve issues, and educate clients about our products and services Transfer calls to the appropriate department as needed Follow up on inquiries and complaints that have not been resolved Perform research on billing inquiries and claims to provide payments and refunds Act as a liaison between various departments to address concerns Identify, research, and resolve customer issues using our computer system Follow up on customer inquiries not immediately resolved Research member/provider billing and claims issues Research payment and refund issues Handle and resolve customer complaints Navigate through automated information systems to analyze the caller's situation Perform in a fast-paced, changing environment Speak in a way that customers can understand Serve as a liaison between the customer and various departments Other duties as assigned by the management team related to job functions Essential Qualifications To be successful in this role, you will need: High School Diploma or GED Work experience in a face-to-face or call center environment Experience multitasking between programs and completing required data entry of client demographics or client look-up systems while talking to customers Work experience using a corporate email system Experience navigating through system applications on a desktop computer or laptop Ability to adapt to a fast-paced and ever-changing environment Flexibility to work evenings and weekends due to business needs Preferred Qualifications While not required, the following qualifications are highly preferred: Ability to proficiently read, write, and speak English and either Russian, Mandarin, Cantonese, or Spanish Healthcare industry work experience Call Center experience in a metrics-driven environment Previous healthcare work experience interacting with members and/or providers Skills and Competencies To excel in this role, you will need to possess excellent communication and customer service skills, with the ability to work in a fast-paced environment and navigate through automated information systems. You will also need to be able to work independently and as part of a team, with a strong focus on providing exceptional service to our members and providers. Career Growth Opportunities At arenaflex, we are committed to the growth and development of our employees. As a Contact Center Agent, you will have opportunities to advance your career in areas such as performance support, senior agent roles, people leader roles, business analytics, workforce effectiveness, and other areas. We offer a range of training and development programs to help you build your skills and knowledge, and we encourage our employees to take ownership of their careers and pursue opportunities that align with their interests and goals. Work Environment and Company Culture arenaflex is a dynamic and growing organization, with a strong focus on providing exceptional service to our members and providers. We are committed to creating a positive and inclusive work environment, where our employees feel valued, respected, and supported. We offer a range of benefits and perks, including flexible working arrangements, competitive salaries, and opportunities for career growth and development. Compensation, Perks, and Benefits As a Contact Center Agent at arenaflex, you will be eligible for a competitive salary, with a range of $34,091 - $52,000 per year, depending on your location and experience. You will also be eligible for overtime and quarterly bonuses, averaging $1,100 every three months. In addition to your salary, we offer a range of benefits, including medical, dental, and vision coverage, incentive and recognition programs, life insurance, and 401(k) contributions. We believe in providing a competitive compensation and benefits package to our employees, wherever they work and live. How to Apply If you are a motivated and talented individual, with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To apply, please complete the Contact Center Pre-Hire Assessment, which is designed to give us a better understanding of your customer service skillsets. This assessment is not a pass/fail evaluation, and you can complete it in approximately 45 minutes. Once you have completed the assessment, please submit your application, and we will be in touch to discuss the next steps in the process. Conclusion Thank you for considering a career with arenaflex. We are excited about the opportunity to have you join our team and contribute to our mission of providing quality healthcare services. If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to the possibility of you joining our team and working together to provide exceptional service to our members and providers. Apply for this job