**Evening Customer Care Associate - Full Time (10% Rate Differential)**

**Join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as we continue to revolutionize the healthcare industry with our innovative solutions and compassionate approach.** Are you passionate about making a difference in people's lives? Do you have a knack for delivering exceptional customer service and a strong desire to grow your career in the health industry? Look no further! arenaflex is seeking a highly motivated and customer-focused Evening Customer Care Associate to join our award-winning team. **About arenaflex** arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to providing expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need. **Our Awards and Accolades** We are proud to have received numerous awards and recognition for our exceptional customer service and commitment to excellence. Some of our notable awards include: * Excellence in Customer Service Awards: Organization of the Year (Small) * Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner * National Customer Service Association All-Stars Award: Service Organization of the Year * Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW) **Job Summary** As an Evening Customer Care Associate, you will play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. You will be responsible for: * Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries * Building rapport with callers using a friendly, courteous, and professional manner * Verifying and collecting demographics and updating systems as necessary * Determining and executing the best resolution to assist the member based on their needs or requests * Connecting members to appropriate areas both internally and externally * Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors * Performing other duties and projects as assigned by management **Requirements** * High School Degree or GED required * Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred * Customer Service experience preferred * Strong Communication skills * Problem-solving/issue resolution * Multitasking skills **Benefits and Perks** * Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role * Robust Medical coverage, as well as Dental & Vision benefits * Tuition assistance * 401(k) savings plan with company match * Paid time off (PTO) * Paid holidays * Employee Assistance Programs and Wellness Programs * Opportunity to grow your career and pursue your ambitions **Work Environment and Culture** * Work from home as a remote associate * Collaborative and supportive team environment * Flexible scheduling to accommodate your needs * Opportunities for professional growth and development * Recognition and rewards for outstanding performance **Compensation** * Hourly rate starting at $16.00 * 10% rate differential for full-time employees * Overtime pay may be available based on business needs **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and our available positions. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity. **Pay Transparency Nondiscrimination Provision** The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job