Entry Level Help Desk Support Technician

TeamLogic IT is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join their Managed Services team. This role involves providing Tier 1 technical support and assisting small and mid-sized business clients with their IT needs in a fast-paced environment. Responsibilities Provide Tier 1 technical support to end users via phone, email, and remote support tools Troubleshoot common workstation, application, printer, and connectivity issues Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint Perform basic user account tasks such as password resets, MFA assistance, and new user setup Install, configure, and support Windows and macOS workstations Assist with device onboarding, imaging, and endpoint security deployment Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures Escalate advanced or unresolved issues according to TeamLogic IT standards Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts Assist senior technicians with networking tasks as assigned Properly document and escalate complex network issues Assist with endpoint patching, antivirus alerts, and security hygiene tasks Follow TeamLogic IT security policies and client compliance requirements Support vulnerability remediation activities under supervision Accurately document all work performed in Autotask PSA Maintain asset and configuration records Contribute to internal documentation and knowledge base articles Adhere to SLAs, change management, and operational procedures Work closely with senior technicians and engineers Participate in training, onboarding, and professional development Support continuous service improvement initiatives Skills 0–2 years of professional, academic, or internship experience in information technology Foundational knowledge of Windows operating systems Foundational knowledge of Microsoft 365 applications Foundational knowledge of basic networking concepts (TCP/IP, DNS, DHCP) Strong customer service skills and professional communication abilities Ability to follow documented procedures and manage multiple priorities Willingness to learn and grow in a structured MSP environment Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements Valid driver's license and reliable local transportation Prior help desk or MSP experience Exposure to Active Directory, Azure AD (Entra ID), or VPN tools Entry-level certifications Familiarity with ticketing systems such as Autotask, ConnectWise, or similar Military or veteran experience is a plus Benefits Free food & snacks Free uniforms Opportunity for advancement Paid time off Training & development Company Overview TeamLogic IT provides IT service, support, project consultation and account management for businesses. It was founded in 2004, and is headquartered in Decatur, Alabama, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship TeamLogic IT has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.