**Entry Level Customer Service Representative – Omaha / Lincoln, NE Area ONLY – blithequark Store**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's esteemed team as an Entry Level Customer Service Representative, serving the Greater Omaha and Lincoln, NE areas. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals to achieve their financial goals. Our commitment to excellence, customer-centric approach, and dedication to making a positive impact in our communities have earned us a reputation as a trusted partner in the financial services industry. As a member of our team, you'll be part of a collaborative, inclusive environment that values diversity, equity, and inclusion. **Job Summary** As an Entry Level Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, providing expert guidance, and helping our clients achieve their financial objectives. You'll work closely with our clients, listening to their needs, and offering personalized solutions to address their concerns. This is an exciting opportunity to develop your skills, grow your career, and make a lasting impact in the lives of others. **Key Responsibilities** * Provide exceptional customer service via phone, email, and digital channels, responding to a wide range of inquiries and concerns * Develop and maintain strong relationships with clients, understanding their needs, and offering tailored solutions to meet their financial goals * Collaborate with internal teams to resolve complex issues, ensuring seamless customer experiences * Stay up-to-date on product knowledge, industry trends, and regulatory requirements to provide expert guidance to clients * Participate in ongoing training and development programs to enhance your skills and knowledge * Work collaboratively with colleagues to achieve team goals and objectives **What to Expect** * Comprehensive training program, including onboarding, product knowledge, and soft skills development * Ongoing coaching and feedback to support your growth and development * Opportunities for career advancement and professional growth within blithequark * Collaborative, inclusive work environment that values diversity, equity, and inclusion * Recognition and rewards for outstanding performance and contributions to the team **The Skills You Bring** * Excellent communication and interpersonal skills, with the ability to establish rapport and relationships with clients * Strong listening skills, professionalism, and empathy to support the challenges of our diverse clients * Proficiency in navigating and troubleshooting basic technology issues or systems * Ability to handle a variety of situations and conversations, driving towards a resolution suitable for all * Self-motivated teammate with strong social skills, energy, and passion for delivering exceptional customer experiences * Minimum 1 year of customer service experience * High School diploma or GED required **The Value You Deliver** * Passion for helping people and delivering exceptional customer experiences * Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making * Provide outstanding customer service and communication via voice or digital channels **Our Investments in You** * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) matching program and employee stock purchase plan * Paid time off, holidays, and flexible scheduling * Opportunities for professional growth and development, including training and education programs * Collaborative, inclusive work environment that values diversity, equity, and inclusion **Shifts and Hours** * Monday - Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST) * Overtime hours are encouraged during peak call periods **Certifications** * Category: Customer Service **About Our Hybrid Working Model** blithequark's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a blithequark office. **Important Note** blithequark's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities, and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict blithequark from hiring and/or associating with individuals with certain Criminal Histories. If you're passionate about delivering exceptional customer experiences, making a meaningful impact in people's lives, and growing your career in a dynamic, fast-paced environment, we invite you to apply for this exciting opportunity. Join blithequark's esteemed team and become a part of our mission to empower individuals to achieve their financial goals. Apply for this job