Entry Level Account Manager - Frontier Sales
About the position Responsibilities • Serve as the main point of contact on behalf of Frontier and communicate directly with residential customers to promote Frontier’s telecommunications products and services • Handle product inquiries, resolving conflicts to ensure satisfaction, and ensuring all sales interactions comply with company policies and industry regulations • Review all sales orders to meet quality and compliance requirements to ensure successful conversion through the sales process • Proactively identify, understand, and solve client problems promptly and effectively to maintain a positive sales experience • Support the sales team by guiding realistic customer expectations and escalating complex customer issues to the appropriate department • Work closely with fellow Entry Level Account Managers and the sales team to analyze approaches, share insights, and develop more effective sales strategies • Establish and maintain open communication channels for continuous information and feedback exchange between the client and the internal team • Acquire a comprehensive understanding of Frontier Communications' residential products and services, including benefits, pricing, and specifications, to provide informed client support Requirements • Proven ability to communicate effectively with clients, resolve conflicts, and ensure overall compliance. • Strong experience in reviewing major client deliverables. • Skilled in assisting sales team members with managing customer expectations and handling escalated concerns. • Collaborative mindset with the ability to work with sales teams to improve strategies and techniques. Apply tot his job