**Enterprise Customer Success Manager – SLED Central at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as an Enterprise Customer Success Manager - SLED Central. As a key member of our SLED (State, Local, and Higher Education) customer success team, you will play a critical role in driving customer satisfaction, loyalty, and growth for our public sector clients. • *About blithequark** At blithequark, we're on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our innovative solutions empower organizations to protect their people, assets, and data from the ever-evolving threats of the digital age. With a strong commitment to customer success, we strive to build long-term relationships with our clients, understanding their unique needs and challenges, and delivering tailored solutions that exceed their expectations. • *About This Role** As an Enterprise Customer Success Manager - SLED Central, you will be responsible for managing a portfolio of SLED customers, developing and maintaining strong, strategic relationships with key stakeholders within client organizations. You will serve as the main point of contact for enterprise customers, collaborating with internal teams to ensure a smooth onboarding process for new clients, conducting training sessions to educate clients on the full capabilities of our products, and proactively monitoring customer accounts to identify and address potential issues. • *Key Responsibilities** • Develop and maintain strong, strategic relationships with key stakeholders within client organizations • Act as the main point of contact for enterprise customers, providing timely and effective support to address their needs and concerns • Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients, including sales, marketing, and product teams • Conduct training sessions to educate clients on the full capabilities of our products, ensuring they maximize the value of our solutions • Proactively monitor customer accounts to identify and address potential issues, escalating concerns to internal teams as needed • Collaborate with the sales team to ensure timely renewal of contracts, driving customer retention and growth • Gather feedback from customers and communicate insights to internal teams for product improvement, informing our product roadmap and strategy • *Requirements** • 4+ years of experience in Customer Success, Account Management, or Business Development, in the Public Sector • Proven ability to build and manage relationships, internally and externally (preferably in a SaaS environment) • Experience using CRM tools, including Salesforce and CS Tools • Comfortable with de-escalation management and navigating tough conversations with a solutions-oriented mindset • Highly adaptable individual who embraces change and knows how to pivot when confronted with new challenges • Ability to make decisions and react when time is of the essence • Communicates clearly and concisely about both technical and non-technical subject matter • Diplomatic, tactful, and poised under pressure, with a high comfort with ambiguity • Demonstrate strong follow-through and ability to self-manage multiple tasks and projects at once • Passionate about Customer Success; the people, the relationships, and the interactions that drive mutually beneficial results • Team player who contributes positively to overall team morale and company culture • Willingness to travel • *Benefits** • Comprehensive health, vision, and dental benefits for you and your family • Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP) • 401(k) With up to 4% match • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success • Paid Parental Leave - To help your growing family while you're away from work • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse • Charitable Opportunities - blithequark sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events • *Why Join blithequark?** At blithequark, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, offering flexible schedules, remote work options, and a comprehensive benefits package to support your physical, mental, and financial well-being. Our company culture is built on a foundation of trust, respect, and open communication, fostering a collaborative and innovative environment where you can grow and thrive. • *How to Apply** If you're a motivated and results-driven professional with a passion for customer success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We can't wait to hear from you and explore how you can contribute to our mission to make the world safer and more secure. Apply Job! Apply tot his job