**Enterprise Customer Success Manager – Drive Customer Success and Growth at blithequark**

Are you a results-driven professional with a passion for customer success and a knack for building strong relationships? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as an Enterprise Customer Success Manager. As a key member of our customer success team, you will play a critical role in driving customer success and growth, ensuring our customers achieve their business objectives, and helping us expand our presence in the global market. **About blithequark** blithequark is a leading provider of next-level data protection solutions, delivering a vendor-independent cloud platform that offers all-inclusive, secure, and reliable backup and recovery services for our customers. Our platform is designed to provide customers with an immutable historical archive of their primary data in systems such as Microsoft 365, Google Workspace, Salesforce, Azure AD, Dynamics 365, and Zendesk. We are committed to protecting our customers against everything, from ransomware to simple accidents. **The Role** As an Enterprise Customer Success Manager at blithequark, you will be responsible for managing a portfolio of large enterprise customers, ensuring their success with our solutions, and driving growth through upselling and cross-selling opportunities. You will act as a trusted advisor to our customers, helping them navigate our solutions, managing complex onboarding processes, and facilitating engagement with our technical experts, leadership, and product teams. **Key Responsibilities** * Onboarding and implementation management / Delivery: Oversee the onboarding and implementation of blithequark's solutions for large enterprise customers. Collaborate with solution engineering and technical teams to ensure custom configurations, integrations, and compliance needs are met. Apply lessons learned from similar customers to ensure smoother and faster onboarding. * Customer advocacy and strategic alignment: Act as the voice of the customer within blithequark, advocating for customer needs. Ensure solutions and services align with the enterprise's business objectives and provide feedback to the product team for future developments. Promote the adoption of blithequark's broader platform for SaaS backup solutions, encouraging multi-workload adoption beyond M365 and Entra ID. * Long-term success planning: Develop and execute a strategic customer success plan that includes specific goals, key milestones, and success metrics for each enterprise account. Work with the customer to align blithequark's solutions with their long-term business strategy and drive the adoption of additional workloads. * Upsell and cross-sell opportunity management: Work closely with sales and account executives to identify opportunities for upselling and cross-selling additional products and services. Proactively propose solutions that align with the customer's evolving needs, with a strong focus on multi-workload adoption. * Renewals and risk management: Lead the renewal process for enterprise accounts, identifying risks and taking corrective actions to ensure long-term retention and contract renewal. Use insights from customer intelligence tools to anticipate churn risks and engage proactively. **Requirements** * Proven experience in customer success, account management, or technical consulting, ideally with enterprise customers in the SaaS or tech industry. * Strong technical background and the ability to translate customer requirements into actionable solutions. * Excellent communication skills, with a track record of building trusted relationships with executives and technical teams. * Ability to thrive in a collaborative environment, working closely with sales, engineering, and product teams to drive customer success. * Willingness to travel regionally to meet customers and represent blithequark at events. **What We Offer** * Excellent Benefits – Health, Dental, Vision, Life, 401k & Matching * Unlimited Vacation * Career Development – Opportunities for advancement * Global Experience – Our corporate office is in Copenhagen, and we cherish our Danish culture * Collaborative Teams * Fun work environment This position offers a competitive salary, performance-based incentives, and professional development opportunities. If you are a motivated individual with a passion for sales and customer service, we invite you to apply for this exciting opportunity to work as an Enterprise Customer Success Manager. **Our Commitment to Diversity and Inclusion** blithequark is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform essential job functions. We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us. When applying for the vacancy, blithequark will process your personal data, and therefore we recommend that you also read our privacy policy, which describes our processing of personal data and your rights as a data subject. If you are ready to take your career to the next level and join a dynamic team of professionals who are passionate about customer success and growth, please apply for this exciting opportunity to work as an Enterprise Customer Success Manager at blithequark. Apply for this job