Dynamic Equipment Services Coordinator and Customer Service Representative for a Leading Beverage Company - Remote Opportunity

Introduction to Our Company and the Role Are you ready to embark on a new career journey with a renowned company in the beverage industry? We are seeking a highly skilled and motivated individual to fill the role of Equipment Services Coordinator and Customer Service Representative. This is a fantastic opportunity to join our team and contribute to the success of our organization. As a remote position, you will have the flexibility to work from the comfort of your own home, with a modern and dynamic work style that fosters growth and development. About the Position The Equipment Services Coordinator and Customer Service Representative plays a vital role in ensuring the effective and efficient scheduling of our technicians, as well as providing exceptional customer service to our clients. This position requires a strong and diverse skillset, including excellent communication and organizational skills, the ability to multitask, and proficiency in system applications and navigation. As a key member of our team, you will be responsible for identifying gaps in schedules, zone coverage, and skill sets, and providing input on adding install/service technician capacity, including overtime when necessary due to backlog volume spikes. Key Responsibilities Schedule and coordinate daily activities for 15+ technicians, ensuring efficient use of resources and timely completion of service calls. Interface directly with Field Service Supervisors, customers, and sales teams to provide exceptional customer service and resolve any issues that may arise. Identify gaps in schedules and provide input on technician capacity, including recommendations for adding install/service technician capacity, including overtime when necessary. Find solutions to scheduling exceptions and collaborate with various teams, including Field Service Supervisors, Team Managers, and other coordinators, to ensure seamless execution of service calls. Work in SAP to support service activities, including identifying service calls that require parts ordering, performing market searches, processing purchase orders, and tracking parts. Handle project-related work, such as inventory support, planning for large order requests from sales, and processing returns, to ensure efficient use of resources and minimize delays. Ensure timely completion of service calls in accordance with service level agreements, and research and resolve ticket scheduling issues using complex systems and mapping programs. Monitor and respond to incoming requests and emails related to special projects, and participate in strategic initiatives to drive organizational efficiency and improve customer satisfaction. Requirements and Nice-to-Haves To be successful in this role, you will need to possess a high school diploma or GED, as well as 1 to 2 years of experience in customer service or logistics/transportation. You should also have strong organizational skills, advanced communication skills, both verbal and written, and intermediate skills in Microsoft applications. Familiarity with SAP or similar applications is a plus, as is experience in the beverage industry. Essential Qualifications High school diploma or GED required. 1 to 2 years of experience in customer service or logistics/transportation. Strong organizational skills and ability to multitask. Advanced communication skills, both verbal and written. Intermediate skills in Microsoft applications. Preferred Qualifications Experience in the beverage industry is preferred. Familiarity with SAP or similar applications. Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Strong analytical and problem-solving skills, with the ability to think critically and outside the box. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, technicians, and other stakeholders. Ability to work in a fast-paced environment, with multiple priorities and deadlines. Strong attention to detail, with a focus on accuracy and quality. Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude. Career Growth Opportunities and Learning Benefits As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including: Comprehensive training and development programs, to help you build your skills and knowledge. Opportunities for advancement and career progression, with a clear path for growth and development. Access to a range of tools and resources, to help you perform your job to the highest standard. A collaborative and supportive work environment, with a focus on teamwork and mutual respect. Work Environment and Company Culture Our company culture is built on a foundation of respect, integrity, and teamwork. We are committed to creating a work environment that is inclusive, supportive, and empowering, where everyone has the opportunity to thrive and succeed. As a remote worker, you will be part of a dynamic and flexible team, with the ability to work from anywhere and collaborate with colleagues from around the world. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: Health insurance, to help you and your family stay healthy and well. Dental insurance, to help you maintain a healthy and beautiful smile. 401(k) and 401(k) matching, to help you plan for your future and achieve your financial goals. Paid time off, to help you relax and recharge. Vision insurance, to help you maintain your eye health and vision. Life insurance, to help you protect your loved ones and achieve peace of mind. Conclusion If you are a motivated and skilled individual, with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the chance to make a real difference, while building your skills and knowledge and advancing your career. Don't miss out on this fantastic chance to join our dynamic and supportive team - apply today! Apply now and take the first step towards an exciting and rewarding career with our company! Apply for this job