Dispatcher, Lead (Transportation)

Dispatcher, Lead (Transportation) Loudoun County Public Schools Vehicle Operation Services - Leesburg, Virginia This job is also posted in Loudoun County Public Schools Job Details Job ID:5451045 Application Deadline:Posted until filled Posted:Yesterday Starting Date:Dec 8, 2025 Job Description Job Overview This is a responsible position in the LCPS Dispatch Center. An employee in this position is considered essential personnel and works as a team leader with other dispatchers to fulfill the communications needs of LCPS and other county agencies. This position also coordinates office, garage, and driver communications regarding staffing, substitutions, and daily operational adjustments. This position is technical in nature, requiring minimal supervision, and routinely interacts with other employees, agencies, and citizens. Independent judgment is often used with established procedures in varying situations, with only unusual or unresolved problems referred to a supervisor. Roles and Responsibilities The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate. Responds to calls, both telephone and radio, advising of the necessity for a substitute bus, driver, or attendant, and arranges for replacements Operates a two-way radio console in the absence of the regularly assigned dispatcher Handles all communications through the dispatch center, including emergencies, bus accidents, and breakdowns. Answers all incoming calls for Transportation from parents, schools, and concerned citizens; Oversees the area assigned logbooks, ensuring run coverage is efficient and equitable Assists the Dispatch Area Supervisor in overseeing the day-to-day operations for the Transportation Dispatch Center Serves as lead worker to dispatchers, and assists with training and support for daily operations Ensures all bus routes are covered due to absences, breakdowns, and emergencies. Assists drivers and attendants with directions, maintains a thorough understanding of their routes and provides information when requested. Coordinates help to those in need out in the field to include emergency services, including but not limited to missing students, medical emergencies, and bus accidents Serves as first line of contact to all parties to inform of all emergency situations in the absence of the Dispatch Area Supervisor Assists Dispatch Area Supervisor in working closely with Safety & Security on school emergencies Assists Dispatch Area Supervisor in random drug notifications in accordance with Federal Motor Carrier Safety Administration regulations Assists in report preparation from dispatch for the Director for data reporting to the Chief Operations Officer Assists Dispatch Area Supervisor with staff performance evaluation Serves as first line on the phone to resolve issues with parents, school administrators and other citizens who call Utilizes transportation and dispatch software for daily operations and training purposes Drives or attend on school bus, as needed Qualifications Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable. Education High School Diploma or GED Experience Two (2) years of transportation dispatcher experience or related transportation experience Licenses and Certifications Must continuously maintain a valid Virginia Commercial Driver's License with appropriate endorsement Must continuously maintain current required certifications and complete all related training In the state of Virginia (VA Code Section 46.2-341.4), and specifically when referencing the commercial driver's license (CDL), an employee is defined as: a payroll employee a person employed under a lease or contract or, a person who has applied for employment and whose employment is contingent upon obtaining a CDL. A satisfactory pre-employment physical examination, controlled substance testing, and a completed physician's certificate (School Bus Driver's Application for Physician Certificate, form EB.001) are required under the provisions of Section 22.1-178 of the Code of Virginia and Regulations of the Virginia Board of Education and Federal Motor Carrier Safety Administration (FMCSA) Controlled substance testing, annual physical examinations, and random tests for use of controlled substances and alcohol, as prescribed by the Federal Motor Carrier Safety Administration (FMCSA), Virginia Board of Education, and Loudoun County Public Schools are a condition of continued employment Under the provision of Section 22.1-178 of the Code of Virginia and Regulations of the Virginia Board of Education, furnish a statement or copy of records from the Department of Motor Vehicles showing that, within the preceding five years, that there are you have not been convicted of a charge of driving under the influence of intoxicating liquors or drugs, convicted of a charge of refusing to take a blood or breath test, convicted of a felony, or assigned to any alcohol safety action program or driver alcohol rehabilitation program pursuant to 18.2-271.1 of the Code of Virginia and/or, within the preceding 12 months, have not been convicted of two or more moving traffic violations or have not been required to attend a driver improvement clinic by the Commissioner of the Department of Motor Vehicles pursuant to 46.2-498 of the Code of Virginia Knowledge, Skills and Abilities Knowledge of school locations, county roads, and general geography Knowledge of school bus operations Ability to adjust service schedules; maintain records; obtain and relay accurate information; and work well under pressure Proven self-starter Ability to operate two-way radio and standard office equipment such as personal computer, cameras, fax machine, and multiple software applications Ability to interact and communicate effectively with others Good human relations, organizational and communication skills, patience, tact, and sound judgment Ability to drive a school bus Physical Requirements The following provides a brief description of physical requirements for this job: While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Reports to: Supervisor, Area Transportation FLSA Status: Non-Exempt Months/Days/Hours: 12 months/ 254 days/8 hours Salary Level: Scale B/Universal - Non-Exempt Level 9 Salary Scale: Salary Range: $29.68 - $38.22 Remote Work Eligible: No Position Type:Full-Time Apply tot his job