Director of Project Management
About SH/FT Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients. The Opportunity We're looking for a player-coach to lead our Project Management team of 5 to 10 PMs who orchestrate hyper-personalized email programs for our major financial services client. You'll split your time between hands-on project leadership and coaching a fast-paced, high-performing team that delivers data-driven results. This isn't a behind-the-scenes role. You'll be the trusted partner to both clients and internal teams - the person who sees dependencies before they become blockers, translates ambiguity into action, and pushes everyone toward revenue-driving goals. You'll also establish the discipline's best practices, optimize processes, and set strategic direction for how PM operates at SH/FT. You’ll report directly to our SVP of Delivery Operations with a strong dotted line to the SVP, Managing Director on the account. What You'll Do Own multiple concurrent projects involving cross-functional teams with complex scopes. You'll create timelines, maintain project plans, and proactively identify risks, dependencies, and blockers before they derail delivery. Navigate between structure and speed: Fortune 500 clients have rigid processes, but the work moves fast. You'll apply the right methodology for each engagement rather than forcing a one-size-fits-all approach. Monitor project health and profitability: track time, burn rates, and budget adherence. Escalate overages and risks before they become problems. Lead and develop your team: hold regular 1:1s, conduct performance reviews, and provide continuous coaching. Build the PM discipline: establish standards and best practices. Drive process improvements cross-departmentally. Balance team workloads and plan ahead for work across all departments. Support hiring and strategic initiatives: recruit PM talent, lead special taskforces, and provide high-caliber problem-solving across the business. Who You Are You're equally comfortable in the weeds (reviewing a project timeline for errors) and at 30,000 feet (designing a new process). You use data to make decisions and when things get ambiguous, you're the one who creates structure and translates complexity into next steps. You see the dependencies before they become blockers. You give feedback that's direct but kind, and your team knows they can count on you. You foster an environment rooted in accountability, learning, and teamwork. You're proactive, solutions-oriented, and relentlessly focused on the details that matter, but you never lose sight of the big picture or the client's goals. Must-Have Experience 6+ years of project management experience in fast-paced, agile environments (agency, consulting, or digital marketing) 2+ years managing teams of 5 or more direct reports with proven people leadership skills Deep expertise in email marketing as a performance-driven channel. You understand lifecycle strategy, personalization, and how email drives revenue Hands-on experience with project portfolio management (PPM) tools and enterprise email service providers (ESPs) Based in NYC and available for in-person collaboration with our NYC based client. Nice-to-Have Experience Financial services sector experience (banking, credit cards, investments) Salesforce Marketing Cloud certification Experience with Movable Ink (we can train on this) What Success Looks Like in the First 90 Days You've built strong relationships with your team and key stakeholders across Strategy, Creative, and Technical teams You're managing major client projects hands-on while providing oversight and guidance to your PMs to deliver pixel-perfect work You've identified process improvements and begun implementing them, especially in process and QA Clients and internal teams see you as the person who makes things happen Our Commitment to DEIB We strive to champion diversity, equity, inclusion, and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences, perspectives, and viewpoints of our people, partners, and communities we serve. We are committed to providing knowledge and career opportunities to the next generation of digital marketers while championing diversity and equality in the workplace. At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process. As required by law, Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California, Colorado, Hawaii, New York, New Jersey or Washington. The salary range for these residents is $130,000.00 to $150,000.00. Salary is based on several factors including but not limited to role, skillset, relevant education, level of experience, certifications, etc. In addition to base salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks. Experience Requirements Experienced