Director, Next Gen Product Management

Who We Are: ACAMS is the largest international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 115,000 members across 180 jurisdictions, ACAMS is committed to fighting and finding ways to help prevent financial crime through the provision of anti-money laundering/counter-terrorism financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue. The association’s CAMS certification is the gold-standard qualification for AFC professionals, while the CGSS certification is its premier specialist qualification for sanctions professionals. ACAMS has recently expanded its certification portfolio to include the Certified Anti-Fraud Specialist (CAFS), designed to equip professionals with the tools to detect, investigate, and prevent financial fraud. Through its 60+ Chapters and a robust calendar of global conferences, symposiums, and training events, ACAMS brings together members of the AFC community from around the world to exchange ideas, strengthen networks, and drive meaningful change. Visit acams.org for more information. Job Duties Product Management - Lead the build, deployment and refinement of the next gen SaaS product line. Oversee commercial performance of the product portfolio, ensuring products are aligned with company goals and provide clear value to customers. Competitive and Market Research - Conduct ongoing competitive and market research, identifying trends, analyzing competitor offerings, and understanding market demands to inform next iteration of product line, including alpha, beta testing and piloting the product with key clients. Customer Experience Ownership - Champion the customer experience across the product journey, analyzing user feedback, satisfaction, and engagement to drive improvements and maintain high standards. Product Performance - Manage product performance by tracking performance metrics, usage data, and customer insights, using a data-driven approach to inform strategic decisions and portfolio enhancements. Cross-Functional Leadership - Act as a cross-functional leader, working closely with Sales, Marketing, Customer Service, and Thought Leadership to ensure product messaging, positioning, and customer support are aligned with market and customer expectations. Product Feedback Loop - Establish and maintain a feedback loop with customers and internal stakeholders to monitor product quality, usability, and effectiveness, leveraging insights to prioritize product updates and improvements. Market and Product Expertise - Serve as an in-house expert on anti-financial crime and related fields, offering insights into industry trends, regulatory changes, and customer needs to guide product strategy. Support to Head of AFC Product & Solutions - Partner with ACAMS Head of Product & Solutions to support strategic initiatives, contribute to product strategy discussions, and drive operational excellence across the Product department. Skills, Qualifications and Experience • Degree: master’s degree in business, technology, law, finance, economics, politics, international relations, or other related fields • 10+ years of experience in product management, ideally within financial services. • 5+ years of experience in Software products, including release of Beta, MVP, and GA products. • Expertise in anti-financial crime, compliance, or related areas, with the ability to understand the unique challenges faced by AFC professionals. • Strong analytical skills and experience in conducting market and competitive research to support product strategy. • Proven track record in product performance and improving customer experience through a data-driven, insights-focused approach. • Excellent communication and interpersonal skills, with the ability to lead cross-functional initiatives and collaborate with stakeholders at all levels. • Experience working closely with IT teams, drafting user stories, requirements and implementing projects in phases • Experience in product operations, including metrics tracking, usage analysis, and customer feedback. • Strong commercial acumen and a comprehensive understanding of the product lifecycle from both a user and business perspective. • Ability to thrive in a dynamic, re-organizing environment with a collaborative, adaptable mindset. • Proactive thinker with the ability to work independently, as well as in a team. • Excellent communication and relationship building skills, with the ability to clearly translate product goals and requirements for both technical and non-technical teams. • Excellent organizational and multi-tasking skills, and ability to prioritize • Experience of service/solution design in large complex international organizations for example financial services, consulting, software • Customer facing experience ideally at senior levels including C-suite • Proficiency in Microsoft Office tools, especially Word, Excel and PowerPoint. • Must be a fluent English speaker • Ability to work flexible (off)hours when working on deadlines and occasionally in line with other ACAMS regions’ time zones • Ability to travel as required #LI-remote EEO We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace. Apply tot his job