Digital Resources, Products, and Engagement Manager – Legal Aid and Advocacy for Refugees and Displaced Persons

Join the Movement: Empowering Refugees and Displaced Persons through Digital Resources and Engagement The International Refugee Assistance Project (IRAP) is a pioneering legal aid and advocacy organization dedicated to advancing the rights of people seeking safety worldwide. We are seeking a highly skilled and compassionate Digital Resources, Products, and Engagement Manager to join our dynamic team. This role will play a critical part in making complex information accessible and actionable for refugees and displaced persons, aligning with IRAP's mission to simplify the understanding of rights and legal options for those who need it most. About IRAP and Our Mission IRAP is a leading organization in providing legal aid and advocacy for refugees and displaced persons. Our mission is to advance the rights of people seeking safety around the world by making it easier for them to understand their rights and legal options. We believe that everyone deserves to live with dignity and respect, and we work tirelessly to ensure that refugees and displaced persons receive the support and resources they need to thrive. Job Overview As a Digital Resources, Products, and Engagement Manager, you will be responsible for developing and disseminating legal information resources for refugees and other displaced persons. You will work across departments to simplify complex information and make it actionable for those who need it most. This role involves user research, content strategy and design for diverse audiences, managing our legal information site, and liaising with internal and external stakeholders to ensure that our content remains accurate and relevant. Key Responsibilities: • Design strategy and coordinate production of multimedia content on various legal topics, working with partners to ensure content aggregation and sharing with target audiences. • Develop and/or manage internal systems related to content updates and resource accessibility. • Oversee day-to-day management of one or more of IRAP's online platforms targeted towards displaced persons and related stakeholders. • Support efforts to make IRAP's legal information channels more accessible in terms of disability inclusion (e.g., compliance with Section 508) and language diversity. • Support departmental and cross-departmental efforts focused on audience research. • In conjunction with the Evaluation and Learning team, monitor key analytics and utilize data to improve campaign performance. • Perform other duties as assigned. Essential Qualifications: • Minimum of 3 years of experience in digital content design and project management. • Demonstrated experience coordinating with partners for content development and dissemination. • Demonstrated experience with marketing and/or behavior change communications. • Familiarity with accessibility guidelines and best practices. • Familiarity with Adobe Creative Suite, particularly Photoshop, Illustrator, InDesign, and/or Premiere Pro. • Strong organizational and communication skills. • Fluency in English. • A sense of curiosity, a desire to learn, and a commitment to IRAP's mission and values. Preferred Qualifications: • Experience conducting UX/UI and other forms of user research, ideally in low-connectivity contexts. • Product management experience. • General experience working in low-connectivity environments, with users with limited literacy, and/or users with limited English proficiency. • Fluency in a language spoken by one or more of our client groups (such as Spanish, Arabic, French, Pashto, Dari, Kreyol, or Tigrinya). • Applicants with lived experience with displacement and/or digital accessibility issues are strongly encouraged to apply. Skills and Competencies: To succeed in this role, you will need: • Strong project management skills, with the ability to prioritize tasks and meet deadlines. • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders. • A deep understanding of accessibility guidelines and best practices, with experience applying these in a digital content context. • Familiarity with user research methods and tools, with the ability to analyze and interpret data to inform content strategy. • A commitment to IRAP's mission and values, with a passion for making complex information accessible and actionable for refugees and displaced persons. Career Growth Opportunities and Learning Benefits: At IRAP, we are committed to supporting the growth and development of our team members. This role offers: • Opportunities for professional growth and development in digital content design, project management, and advocacy. • Collaborative and dynamic work environment with a team of dedicated professionals. • Flexible work arrangements, including remote work options. • Access to training and resources to support your work in digital content design, accessibility, and advocacy. Work Environment and Company Culture: IRAP is a vibrant and inclusive organization that values diversity, equity, and inclusion. Our work environment is: • Collaborative and dynamic, with a team of dedicated professionals working towards a common mission. • Flexible and accommodating, with remote work options and flexible hours. • Committed to diversity, equity, and inclusion, with a focus on creating a workplace that reflects the communities we serve. Compensation and Benefits: We offer a competitive salary and benefits package, including: • Annual full-time equivalent salary range: $80,083 - $90,134, commensurate with experience and office location. • Comprehensive benefits package, including health insurance, retirement savings, and paid time off. • Opportunities for professional growth and development. Why Join IRAP? By joining IRAP, you will have the opportunity to: • Make a meaningful impact in the lives of refugees and displaced persons. • Work with a dynamic and dedicated team of professionals. • Develop your skills and expertise in digital content design, project management, and advocacy. • Be part of a organization that is committed to diversity, equity, and inclusion. How to Apply: If you are a motivated and compassionate professional who is passionate about making a difference in the lives of refugees and displaced persons, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply This Job Apply tot his job