**DeLonghi Customer Service Ambassador with Hungarian Language Expertise**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess a strong command of the Hungarian language and a flair for building lasting relationships with customers? If so, we invite you to join blithequark's dynamic team as a DeLonghi Customer Service Ambassador with Hungarian Language Expertise. As a key member of our customer-facing team, you will play a vital role in shaping the brand's reputation and fostering loyalty among our valued customers. **About blithequark** blithequark is a leading global brand that has been revolutionizing the world of home appliances for decades. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner for millions of households worldwide. As a company, we value diversity, inclusivity, and teamwork, and we strive to create a work environment that is both stimulating and supportive. **Job Summary** As a DeLonghi Customer Service Ambassador with Hungarian Language Expertise, you will be responsible for providing exceptional customer service support to our clients across various channels, including phone, web form, and web chat. Your primary goal will be to resolve customer inquiries and issues promptly, professionally, and efficiently, while also promoting our brand values and products. If you are a customer-centric individual with a strong passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** • Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat, and providing a seamless customer experience. • Follow established procedures to address customer needs promptly and professionally, ensuring that all interactions are respectful, empathetic, and solution-focused. • Process warranty claims and coordinate repair services for customers, providing clear communication and updates throughout the process. • Provide technical troubleshooting support and guidance to customers, using your expertise to resolve complex issues and prevent future problems. • Resolve complaints, process orders, arrange refunds, and provide product information to ensure customer satisfaction and loyalty. • Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries. • Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests, using your problem-solving skills and creativity to find innovative solutions. **Our Requirements** • C1/C2-level proficiency in Hungarian language, both written and verbal, with excellent communication and comprehension skills. • B2 English language skills, with the ability to communicate effectively in a global work environment. • Proven experience in a Customer Service role, ideally within consumer products, with a strong track record of delivering exceptional customer experiences. • Comfortable working with multiple systems and platforms, including CRM, WebChat, Review Sites, and Microsoft Office. • Ability to empathize with customers while maintaining an objective perspective, using your emotional intelligence and conflict resolution skills to de-escalate situations. • Excellent telephone manner and ability to handle queries quickly and efficiently, with a strong focus on customer satisfaction and loyalty. • Team-oriented with a positive attitude and ability to support colleagues, working collaboratively to achieve shared goals and objectives. **Optional Qualifications** • High school graduate or similar, with a strong foundation in customer service principles and practices. • Previous experience in customer service with or in a Contact Centre, with a proven track record of delivering exceptional customer experiences. • Experience in complaint handling to ensure customer satisfaction, using your problem-solving skills and creativity to find innovative solutions. • Familiarity with Social Media and/or E-Commerce platforms, with a strong understanding of online customer service principles and practices. • Experience in cross-selling or up-selling product, using your product knowledge and sales skills to promote our brand values and products. • Interested in new technologies such as AI, with a strong desire to learn and adapt to emerging trends and innovations. **What We Offer** • Work in a modern office at Global Office Park, right in the heart of Katowice, with a dynamic and supportive team environment. • Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training, and a range of other perks and benefits. • Attractive bonus for recommending your friends to work with us, with a strong focus on teamwork and collaboration. • Friendly, international work environment, with a diverse team of professionals from around the world. • Many opportunities for career development, with a strong focus on training, mentorship, and growth. **Location** Our office is located at Global Office Park, Building A2, Floors 10-13, in the heart of Katowice. We are easily accessible by public transportation, with a range of amenities and services nearby. **Language Requirements** English (Required), Hungarian (Required), with a strong focus on communication and comprehension skills. **Time Type** Full-time position, with a standard working schedule and flexible working hours. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you! Apply for this job