Dedicated and Compassionate Virtual Assistant for Inbound Call Center – Full-Time Remote Opportunity with Competitive Salary and Benefits

Introduction to Developmental Foundations Developmental Foundations, a family-owned company with a rich history dating back to 1986, has been providing high-quality residential services with compassion and dedication. Our mission is to support individuals with disabilities, fostering a culture of care, respect, and inclusivity. As we continue to grow and expand our services, we are seeking a skilled and empathetic Virtual Assistant to join our team. This is a unique opportunity to make a meaningful difference in the lives of others while enjoying a fulfilling and challenging career. Job Overview We are looking for a highly motivated and organized Virtual Assistant to handle inbound calls, addressing customer inquiries, and providing accurate information about our services. As a Virtual Assistant, you will be the first point of contact for our clients, and your exceptional communication skills, patience, and empathy will be essential in ensuring a positive experience for our customers. This is a full-time remote opportunity, offering a competitive salary of $16.50 per hour, comprehensive benefits, and a supportive work environment. Key Responsibilities Respond to inbound calls, answering questions, and addressing concerns in a professional and courteous manner Provide accurate and timely information about our services, benefits, and resources available to customers Gather information, research, and resolve customer inquiries, documenting calls as required Reset personal identification for callers unable to self-serve in the Interactive Voice Response system Communicate effectively with customers, providing options for resolution and escalating calls when necessary Stay up-to-date with our services, policies, and procedures, retaining a large amount of information to provide excellent customer support Maintain a high level of productivity, meeting performance metrics and quality standards Essential Qualifications High School diploma or GED required Computer literacy and ability to use multiple programs, with a typing speed of at least 25 WPM Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment Ability to work weekends and holidays, as required Successfully complete a background check Bilingual skills are a plus, but not required Preferred Qualifications Experience working with individuals with disabilities, although not required, is highly valued Previous experience in a call center or customer service environment is an asset Strong problem-solving skills, with the ability to think critically and make informed decisions Career Growth Opportunities and Learning Benefits At Developmental Foundations, we are committed to the growth and development of our employees. As a Virtual Assistant, you will have access to comprehensive training, including a two-week paid training program, to ensure your success in the role. Our training program will equip you with the skills and knowledge necessary to provide exceptional customer support and navigate our systems and processes. Additionally, you will have opportunities for career advancement, professional development, and continuing education to enhance your skills and expertise. Work Environment and Company Culture We pride ourselves on our positive, employee-friendly culture, which values compassion, respect, and inclusivity. As a Virtual Assistant, you will be working remotely, but you will be an integral part of our team, collaborating with colleagues to provide exceptional customer support. Our company culture is built on the principles of empathy, kindness, and understanding, and we strive to create a work environment that is supportive, inclusive, and rewarding. Compensation, Perks, and Benefits We offer a competitive salary of $16.50 per hour, paid bi-weekly, as well as a comprehensive benefits package, including: Paid time off and paid vacation BCBSIL Health and Dental benefits, including free Vision insurance 401k with employer match Paid training and equipment provided Full-time schedule (40 hours per week) Career growth opportunities and professional development Conclusion If you are a compassionate, motivated, and organized individual with excellent communication skills, we encourage you to apply for this rewarding Virtual Assistant role. As a Virtual Assistant with Developmental Foundations, you will have the opportunity to make a meaningful difference in the lives of others, while enjoying a fulfilling and challenging career. Don't miss this chance to join our team and contribute to our mission of providing high-quality residential services with compassion and dedication. Apply today and let's build the future together! Apply now and take the first step towards a rewarding career as a Virtual Assistant with Developmental Foundations! Apply for this job