CXO Site Lead, Customer Experience Operations – Delivering Exceptional Service and Driving Innovation at blithequark

Introduction to blithequark At blithequark, we are passionate about creating seamless and enjoyable experiences for our customers. Our Customer Experience Operations (CXO) team is at the forefront of this mission, specializing in providing top-notch service in an ever-evolving environment. We are committed to going beyond just assisting with customer orders; we strive to make a personal connection with our customers and positively impact their lives, even if it's just for a moment. Our CXO Site Lead role is an exciting opportunity to join our dedicated team and contribute to our vibrant culture, which is built on customer obsession, trust, respect, integrity, continuous learning, and fun. About the Role As a CXO Site Lead at blithequark, you will be the face of our company, embodying our values and delivering exceptional customer experiences. You will possess strong attention to detail, the ability to prioritize tasks effectively, a willingness to learn and adapt, and a passion for delighting our customers. Your responsibilities will include assisting with customer service operations, floor leader duties, and contributing to the continuous improvement of our customer experience and operations. Key Responsibilities Interact with customers using effective engagement strategies and model desired behavior for the rest of the team, ensuring a consistent and exceptional customer experience. Provide peer-to-peer feedback on processes and standards, serving as an escalation point to assist associate peers in resolving customer issues, where appropriate. Contribute to the development of best practices and continuous improvement of the customer experience and operations, driving innovation and excellence. Help identify and communicate barriers and trends that impact the customer and associate experience, supporting the manager in building a strong site culture. Work collaboratively with the manager to maintain the physical safety and quality standards of the site, ensuring a secure and welcoming environment for customers and associates. Thrive in a fast-paced and ambiguous environment, adapting to changing circumstances and priorities with ease and resilience. Perform additional duties as assigned, demonstrating flexibility and a willingness to support the team and the business. Work flexible hours, including nights, weekends, and holidays, as required, to ensure seamless customer experiences. Requirements and Qualifications To be successful in this role, you will need to meet the following basic qualifications: Be 18 years of age or older. Hold a high school or equivalent diploma. Have experience in training others, with a passion for developing and supporting your colleagues. Preferred qualifications include: 1+ years of floor leader or other leadership experience, or 1+ years of experience working at blithequark. 1+ years of retail or customer-facing experience, or 1+ years of experience working at blithequark. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong communication and interpersonal skills, with the ability to engage effectively with customers and colleagues. Excellent problem-solving and analytical skills, with the ability to resolve customer issues and identify areas for improvement. Ability to work in a fast-paced and dynamic environment, with a willingness to adapt to changing circumstances and priorities. Strong attention to detail, with a focus on delivering high-quality customer experiences and maintaining site standards. Ability to lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs. Career Growth and Development At blithequark, we are committed to supporting the growth and development of our associates. As a CXO Site Lead, you will have access to a range of training and development opportunities, including: Comprehensive training programs to help you develop your skills and knowledge. Opportunities for career advancement and professional growth. A supportive and collaborative work environment that encourages learning and development. Work Environment and Company Culture At blithequark, we pride ourselves on our vibrant and inclusive company culture. As a CXO Site Lead, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences. Our work environment is built on the following values: Customer obsession: We are dedicated to delivering exceptional customer experiences and exceeding our customers' expectations. Trust: We trust our associates to make decisions and take ownership of their work. Respect: We respect each other's differences and perspectives, and we strive to create an inclusive and welcoming work environment. Integrity: We operate with integrity, transparency, and honesty, and we expect the same from our associates. Continuous learning: We are committed to continuous learning and development, and we provide our associates with the training and resources they need to succeed. Fun: We believe that work should be enjoyable, and we strive to create a positive and supportive work environment that is fun and engaging. Compensation and Benefits At blithequark, we offer a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $56,800/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. We also offer a range of benefits, including: Medical, financial, and/or other benefits. Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package. A full range of employee benefits, including paid time off, holidays, and retirement savings plans. Conclusion If you are passionate about delivering exceptional customer experiences and driving innovation, we encourage you to apply for the CXO Site Lead role at blithequark. As a CXO Site Lead, you will be part of a dynamic and supportive team that is dedicated to making a positive impact on our customers' lives. You will have the opportunity to develop your skills and knowledge, advance your career, and be part of a company that is committed to continuous learning and development. Apply now to join our team and start your journey with blithequark! Apply for this job