Customer Support Specialist - Night Shift (GDS Experience) - Remote Work Arrangement with Competitive Salary and Equity

Join the Rippling Team: Customer Support Specialist - Night Shift (GDS Experience) Embark on your next great career adventure with Rippling, a pioneering company that's revolutionizing the way businesses manage their workforce systems. We're seeking a highly skilled Customer Support Specialist to join our team on a night shift, with a flexible, hybrid remote work arrangement. As a Customer Support Specialist, you will play a critical role in delivering exceptional support to our customers, resolving issues related to our Travel Products, and contributing to the growth and success of our company. About Rippling Rippling is a game-changing company that's bringing together all the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers, into one seamless platform. With Rippling, you can manage and automate every part of the employee lifecycle in a single system. Our innovative approach has earned us recognition as one of America's best startup employers by Forbes, and we've raised $1.2B from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. About the Role We're building a world-class Support team committed to helping customers realize the full potential of Rippling. As a Customer Support Specialist, you will focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product-specific teams, such as HR, IT, and Finance. If you're the type of person who looks at a flight of 10,000 stairs, pauses, gets excited, and then seizes the moment, you have what it takes to succeed in this role! Key Responsibilities: Provide exceptional support to Rippling customers, resolving issues related to our Travel Products in a timely and efficient manner. Take charge of customer issues from start to finish, working in a dynamic and fast-paced environment. Leverage phone, chat, email functionality, and video conferencing to help customers optimize Rippling's Travel Product. De-escalate and resolve issues by leveraging platform and industry expertise. Document product functionality and country-specific nuances, and train Global Support Team members. Become a product expert, serving as a go-to resource for both customers and coworkers. Identify areas of improvement and work directly with Product and Engineering teams to share suggestions for automation or added features. Work well under time constraints and meet schedules, often with unexpected deadlines, to ensure clients' needs are met. Essential Qualifications: Proficient in English, with excellent written and verbal communication skills. Ability to work from 10pm-6am CT. 3+ years of work experience in a customer/client-facing role. Experience working within the travel industry/products. Demonstrated experience problem-solving with attention to detail. Organizational skills and experience improving processes. Flexibility with changing job duties and responsibilities. Time management skills and ability to prioritize. Preferred Qualifications: 3+ years of experience in a TMC/BT Consultant Role covering all supplier products (air, rail, and hotel). 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level. IATA accreditation (WWAFT/WAII/BA2). Career Growth Opportunities and Learning Benefits At Rippling, we're committed to helping our employees grow and develop their skills. As a Customer Support Specialist, you'll have access to: Comprehensive training and onboarding program. Ongoing coaching and feedback from experienced team leaders. Opportunities for career advancement and professional growth. Collaborative and dynamic work environment. Work Environment and Company Culture Rippling values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees, working in the office at least three days a week is an essential function of the role. However, we also offer a flexible, hybrid remote work arrangement for this position, allowing you to work from home or remotely. Compensation, Perks, and Benefits We offer a competitive salary, equity, and benefits package, including: Competitive hourly rate: $20-$23 per hour (US Tier 2) or $19-$22 per hour (US Tier 3). Equity and stock options. Comprehensive benefits package, including health, dental, and vision insurance. Flexible paid time off and holidays. Why Join Rippling? By joining Rippling, you'll become part of a innovative company that's revolutionizing the way businesses manage their workforce systems. You'll have the opportunity to work with a talented team, contribute to the growth and success of the company, and enjoy a flexible and dynamic work environment. How to Apply If you're excited about this opportunity and believe you have what it takes to succeed as a Customer Support Specialist at Rippling, submit your application today! We can't wait to hear from talented candidates like you. Apply for this job