Customer Support Specialist - Delivering Exceptional Customer Experiences at blithequark

Join blithequark's Customer Support Team and Shape the Future of the Pest Control Industry At blithequark, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our customers and service professionals. As a Customer Support Specialist, you'll play a critical role in ensuring our customers receive the highest level of service, support, and care. If you're a motivated and customer-focused individual with excellent communication skills, we invite you to join our team and be part of a dynamic company that's shaping the future of the pest control industry. About blithequark and the Pest Control Industry blithequark is a leading company in the pest control industry, dedicated to providing effective and innovative solutions to our customers. Our company culture is built on a foundation of empowerment, inclusivity, and employee satisfaction. We understand that our employees are our greatest asset, and we're committed to creating a work environment that supports their well-being, growth, and success. Key Responsibilities As a Customer Support Specialist at blithequark, you'll be responsible for delivering exceptional customer service through various communication channels, including voice calls, SMS, and email. Your primary responsibilities will include: Answering customer inquiries and providing accurate and timely information to customers Resolving customer issues by listening attentively to their concerns, identifying their needs, and taking ownership of their issues until a resolution is reached Collaborating with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues Utilizing customer feedback to identify areas for improvement and resolve customer concerns Meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings Maintaining a positive, empathetic, and professional attitude towards customers at all times A significant portion of your shift (80-85%) will be dedicated to delivering exceptional support to customers in the queue. You'll have the opportunity to engage with customers through a range of communication channels, ensuring a seamless and personalized experience. Essential Qualifications To be successful as a Customer Support Specialist at blithequark, you'll need: A High School Diploma or GED Excellent communication skills, both written and verbal Basic computer skills and proficiency in using call center technology, including phone systems, call recording software, and customer relationship management (CDM) software A positive and friendly attitude, with a customer-focused mindset Access to a laptop or desktop and reliable high-speed internet Preferred Qualifications While not required, the following qualifications are highly preferred: A minimum of 1+ year of experience in customer service Experience working in a call center or customer support environment Proficiency in using a webcam for training and coaching sessions Skills and Competencies To excel as a Customer Support Specialist at blithequark, you'll need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and conflict resolution skills Ability to work in a fast-paced environment and manage multiple priorities Proficiency in using call center technology and software Strong customer service skills, with a focus on delivering exceptional customer experiences Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting the growth and development of our employees. As a Customer Support Specialist, you'll have opportunities to: Develop your customer service skills and expertise Learn about the pest control industry and our company's products and services Collaborate with other departments and teams to gain a deeper understanding of our business Participate in training and coaching sessions to enhance your skills and performance Work Environment and Company Culture At blithequark, we're dedicated to creating a work environment that is comfortable, supportive, and inclusive. Our company culture is built on a foundation of: Empowerment: We empower our employees to take ownership of their work and make decisions that support our customers and business Inclusivity: We foster an inclusive work environment that values diversity and promotes equality Employee satisfaction: We prioritize employee satisfaction and well-being, recognizing that our employees are our greatest asset As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. We're committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package and benefits that include: Weekly pay Paid training Paid holidays Company swag and incentives Health benefits available within 90 days for full-time employees Schedule As a Customer Support Specialist at blithequark, you'll work a day shift schedule, Monday to Friday, with one Saturday a month required. Join Our Team and Shape the Future of the Pest Control Industry If you're a motivated and customer-focused individual with excellent communication skills, we invite you to join our team at blithequark. As a Customer Support Specialist, you'll play a critical role in delivering exceptional customer experiences and shaping the future of the pest control industry. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job