Customer Support Specialist - Accounts Payable

Stampli is revolutionizing financial operations with AI, and they are seeking a Customer Support Specialist to enhance customer success within their Financial Operations Platform. The role involves assisting customers with support, onboarding, and training, while also exploring AI-driven methods to improve efficiency in invoice processing and approval workflows. Responsibilities Answer customer inquiries within Intercom promptly, efficiently, and professionally Collaborate closely with Customer Success leadership, Product, and Development teams to escalate complex issues Be a trusted resource for both current and new customers on all aspects of Stampli’s Financial Operations Platform Proactively explore AI-driven methods to enhance customer support efficiency to streamline invoice processing and approval workflows Assist customers in leveraging AI-powered features, such as Billy the Bot™, to automate invoice processing, approvals, and communications—maximizing efficiency and minimizing manual work Skills Minimum 1 year Accounts Payable experience Excellent troubleshooting skills Organized, curious, and motivated to learn Experience with Purchase Orders Experience with ERP's (Sage Intacct, QuickBooks, Oracle NetSuite) Bachelor's Degree or equivalent work experience Service oriented and collaborative Positive energy Experience nurturing relationships with vendors Knows their debits and credits (and has done postings before) Familiarity with AI-based automation tools in finance operations or a strong desire to develop expertise in enhancing AP workflows through technology You're agile, data-aware, and always asking: 'What's a smarter way to do this?' Benefits Full medical, dental, and vision insurance 401(k) + employer match Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows Opportunities and development for career and personal growth Strong and experienced leadership that supports your growth and success An open-concept, modern workspace within an inclusive and dynamic scale-up culture Company Overview Stampli is an accounts payable automation platform simplifying invoices, approvals, and payments. It was founded in 2015, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is