Customer Support Representative – Remote

Job Summary Netflix is seeking a motivated and customer-focused Customer Support Representative to join our remote team. This role involves providing exceptional support to Netflix members, resolving inquiries, troubleshooting issues, and ensuring a seamless viewing experience. The ideal candidate is empathetic, tech-savvy, and committed to delivering top-tier customer service in a fast-paced, dynamic environment. Key Responsibilities • Handle incoming customer inquiries via chat, email, or phone with professionalism and empathy. • Resolve account, billing, and streaming-related issues efficiently. • Provide guidance and troubleshooting for technical problems related to devices and Netflix applications. • Maintain accurate records of customer interactions and transactions. • Identify and escalate complex issues to appropriate internal teams. • Continuously improve customer support processes by providing feedback and suggestions. • Stay updated with Netflix’s products, services, and policies to ensure accurate information is communicated. Required Skills and Qualifications • Strong written and verbal communication skills in English. • Ability to remain calm and professional in high-pressure situations. • Excellent problem-solving and troubleshooting skills. • Comfortable with technology and quick to learn new systems or applications. • Strong attention to detail and organizational skills. Experience • Prior experience in customer service, technical support, or a related role is preferred but not mandatory. • Experience working remotely or in a virtual team environment is a plus. Working Hours • Full-time, remote role with flexible schedules including weekends and evenings, based on customer demand. • Ability to work in rotational shifts may be required. Knowledge, Skills, and Abilities • Proficient in using CRM systems and other support tools. • Ability to multitask efficiently and manage time effectively. • Strong interpersonal skills with a customer-first mindset. • Adaptable to changing processes, policies, and technology updates. Benefits • Competitive salary with performance-based incentives. • Comprehensive health, dental, and vision insurance. • Generous paid time off and holidays. • Remote work flexibility and a supportive team culture. • Opportunities for career growth and skill development within Netflix. Why Join Netflix • Be part of a globally recognized entertainment leader known for innovation and creativity. • Work in a culture that values diversity, inclusion, and collaboration. • Contribute to providing millions of members with a seamless, high-quality viewing experience. • Enjoy a dynamic work environment where your ideas and feedback are valued. How to Apply Interested candidates should submit their resume and a brief cover letter through Netflix’s official careers page or via the application link provided in the job posting. Apply tot his job