Customer Support Representative - Online Chat Assistance Specialist at blithequark

Join blithequark as a Customer Support Representative - Online Chat Assistance Specialist blithequark is seeking a highly motivated and customer-focused individual to join our dynamic team in Charlotte, North Carolina, as a Customer Support Representative - Online Chat Assistance Specialist. As a key member of our service delivery team, you will play a vital role in providing exceptional support to our members through online chat, ensuring a seamless and informative experience. About blithequark and the Industry blithequark is a renowned organization dedicated to serving the military and their families with excellence. Our company culture is built on a foundation of inclusivity, support, and a commitment to delivering outstanding service. As a leader in the industry, we prioritize quality in all aspects of our work, products, and services. Our team is passionate about making a meaningful impact in the lives of our clients, and we are looking for like-minded individuals to join our team. Key Responsibilities Customer Engagement: Engage with members through online chat, providing accurate product information and assisting with inquiries in a prompt and professional manner. Issue Resolution: Investigate customer issues and provide solutions or escalate when necessary, ensuring timely resolution of concerns. Account Assistance: Guide members through account setup, changes, and navigation of our online services, ensuring a smooth and informative experience. Documentation: Maintain detailed records of customer interactions, inquiries, comments, and complaints in our CRM system to ensure seamless service continuity. Product Knowledge: Stay informed about blithequark products and services, and enhancements to ensure expert-level knowledge for effective support. Collaboration: Work closely with cross-functional teams to share insights from customer interactions and suggest improvements for service delivery. Quality Control: Prioritize quality in communication, ensuring all interactions adhere to blithequark's standards of excellence and professionalism. Continuous Learning: Participate in training sessions and workshops to enhance skills and stay updated on policy and procedural changes. Essential and Preferred Qualifications To be successful in this role, you will need: Education: A high school diploma or GED is required; some college coursework is preferred. Experience: No prior customer service experience is necessary; however, experience in retail, hospitality, or customer-facing roles is a plus. Technical Skills: Proficiency in using computers and online communication tools; familiarity with CRM systems is an advantage. Soft Skills: Communication: Excellent verbal and written communication skills; ability to convey information clearly and effectively. Planning: Strong organizational skills with the ability to manage multiple inquiries and prioritize tasks effectively. Personality Traits: Independent: Ability to work autonomously while demonstrating initiative in problem-solving and decision-making. Adaptable: Willingness to embrace change and adjust to new challenges, processes, and technology. Skills and Competencies Required for Success To excel as a Customer Support Representative - Online Chat Assistance Specialist at blithequark, you will need to possess: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and manage multiple priorities Proficiency in using technology and online tools A customer-centric approach with a focus on delivering exceptional service Flexibility and adaptability in a constantly evolving environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Representative - Online Chat Assistance Specialist, you will have access to: Comprehensive training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth A supportive and inclusive work environment that encourages employee engagement and commitment Regular feedback and coaching to help you succeed in your role Work Environment and Company Culture Highlights blithequark prioritizes quality in all aspects of our work, products, and services. Our company culture is built on a foundation of: Inclusivity and diversity Employee engagement and commitment Exceptional service delivery Continuous learning and development A supportive and dynamic work environment Compensation, Perks, and Benefits As a valued member of our team, you will be eligible for a range of benefits, including: Dental Insurance: Comprehensive dental coverage to ensure your health and well-being. Paid Time Off (PTO): Generous PTO policy to promote a healthy work-life balance. Medical Coverage: Access to medical benefits to support your health needs. Other benefits and perks that support your overall well-being and job satisfaction How to Apply If you are a motivated and customer-focused individual looking to join a dynamic team and make a meaningful impact, we encourage you to submit your application by November 4, 2024. blithequark is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees. To apply, please visit our website and submit your application. We look forward to hearing from you and exploring how you can contribute to our mission of serving the military and their families with excellence. Equal Opportunity Statement: blithequark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Apply for this job