Customer Support Representative - Multilingual (German, English, Russian) - Remote Opportunity at blithequark
Join the Team Behind Global Gaming Phenomena blithequark is a trailblazer in the mobile game development industry, boasting an impressive portfolio of games that have captivated a vast audience worldwide. With a staggering 2.3 billion installations and over 30 million daily players, our games are a significant part of the gaming landscape. We're on the lookout for a talented Customer Support Representative who is fluent in German, English, and Russian to join our dynamic team and provide top-notch support to our global player base. About the Role As a Customer Support Representative at blithequark, you will be the primary point of contact for players experiencing issues with our free-to-play mobile games across multiple platforms. Your expertise and multilingual capabilities will enable you to deliver exceptional technical support, ensuring a seamless gaming experience for our diverse community. Key Responsibilities: Provide technical support to players via various channels, managing player tickets with the assistance of support engineers. Engage with a global player base, offering technical advice and assistance to resolve issues efficiently. Identify, prioritize, and resolve player issues promptly, collaborating with cross-functional teams such as production, QA, design, programming, legal, and marketing to implement effective solutions. Utilize your research skills to devise innovative solutions and enhance our support services, ensuring continuous improvement. Essential Qualifications To excel in this role, you must possess: Excellent communication skills in English, German, and Russian, both verbal and written, to effectively interact with our diverse player base. A knack for quickly grasping technical concepts and explaining them to users with varying levels of technical expertise. Preferred Qualifications: Experience playing mobile games, which will help you better understand our players' needs and concerns. Skills and Competencies To succeed as a Customer Support Representative at blithequark, you'll need: Strong problem-solving skills and the ability to work under pressure. Excellent customer service skills, with a focus on delivering personalized support. The ability to work collaboratively as part of a global team. Adaptability and a willingness to learn and grow with our company. Career Growth and Learning Opportunities At blithequark, we're committed to the growth and development of our team members. As a Customer Support Representative, you'll have access to: Internal bootcamps and training programs to enhance your technical skills and knowledge. Reimbursement for relevant conferences and courses to stay up-to-date with industry trends. Opportunities to work with diverse departments and teams, broadening your understanding of the company and the gaming industry. Work Environment and Company Culture blithequark offers a flexible work environment, allowing you to work remotely or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. Our company culture is built around: Healthcare and Wellness : We offer reimbursement for online sessions with a psychologist, healthcare coverage for you and your children, including dental insurance and COVID-19 treatment. Work-Life Balance : Enjoy a generous amount of paid vacation days and sick leave, with the option to request additional days off in special circumstances. Professional Development : Take advantage of our reimbursement program for relevant conferences and courses, as well as discounted English language courses. Entertainment and Community : Participate in hundreds of events worldwide, including contests, sports challenges, parties, hackathons, and team-building activities. Fitness and Wellness : We're committed to supporting a healthy lifestyle, offering reimbursement for gym memberships or fitness app subscriptions. Community Involvement : We're dedicated to giving back through charity projects and a grant competition that supports employee initiatives. Compensation and Benefits While specific details may vary, blithequark offers a comprehensive compensation package that includes a competitive salary, benefits, and perks designed to support your well-being and career growth. Join Our Team If you're a motivated and multilingual individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Representative, you'll play a critical role in ensuring the satisfaction of our global player base, while enjoying a rewarding career with a leading mobile game development company. Don't miss this chance to be part of a dynamic team that is shaping the future of gaming. Apply now and take the first step towards a fulfilling career at blithequark. Apply for this job