**Customer Support Associate | blithequark | Remote US**

Are you a customer-centric individual with exceptional problem-solving skills, looking to join a fast-growing tech company that's revolutionizing the manufacturing industry? Do you thrive in a dynamic, collaborative environment where every team member is critical to the company's success? If so, we invite you to explore the exciting opportunity to become a Customer Support Associate at blithequark, a Series A funded startup with a mission to drive efficiency, reduce costs, and increase visibility for manufacturers. **About blithequark** blithequark is a cutting-edge tech company headquartered in Chicago's River West neighborhood. Our innovative platform empowers manufacturers to streamline their operations, making it easier to reduce costs, increase visibility, and drive efficiency. With a strong focus on customer satisfaction and a commitment to excellence, we're building a team of talented individuals who share our vision and are passionate about making a meaningful impact. **The Role** As a Customer Support Associate at blithequark, you'll play a vital role in ensuring our customers receive exceptional support and service. You'll work closely with our internal engineering and customer success teams to directly support our customers, escalating issues as necessary. Your primary responsibilities will include: * Handling incoming customer questions and concerns via email and our Hubspot support portal * Interfacing with internal sales and customer success teams to ensure pilots and existing customers are supported * Working with the engineering team to escalate and investigate bugs and product questions * Utilizing Notion and other tools to manage internal processes and information **Preferred Experience** While we welcome candidates from various backgrounds, we're looking for individuals with: * Strong problem-solving skills, with an ability to distill solutions from many sources of information * Experience working in a customer service role * Ability to learn new systems and tools quickly **Why Join blithequark?** * **Critical Role**: As a Series A funded startup, every team member is critical to our business. You'll have responsibilities that directly impact our growth and success. * **Collaborative Environment**: We're a cross-functional team that thrives in collaborating and supporting colleagues. You'll be part of a dynamic, fast-paced team that's passionate about making a difference. * **Massive Vision**: Our vision is to revolutionize the manufacturing industry, and we have the team, technology, and customer base to support that growth. * **Talented Team**: We're an insanely talented team, with each member being a top performer in their field. You'll be surrounded by individuals who are passionate about innovation and excellence. * **Balanced Life**: We believe that building blithequark is a marathon, not a short sprint. We support a balanced life, where family and health come first. * **Freedom to Operate**: We trust our team members to operate with freedom, achieving their mission and making a meaningful impact. **Why This Might Not Be a Fit** * **Customer-Facing Role**: This is a customer-facing role that requires you to take customer calls and triage work with your internal team. If you don't enjoy interacting with people, this might not be the best fit. * **Unorganized or Poor Communicator**: We're looking for individuals who are organized, strong note-takers, and effective communicators. * **Fast-Paced Work**: This role requires you to be comfortable with fast-paced work and able to handle stress. * **Siloed Worker**: We're a collaborative team that thrives in open communication. If you prefer to work in isolation, this might not be the best fit. * **Lack of Motivation**: We're looking for hands-on individuals who are motivated to get stuff done quickly. No task is too small or too large for this role. **Benefits** * **Unlimited PTO**: We value work-life balance, where family and health come first. Our open vacation policy ensures you feel supported, restored, and ready to take on the day. * **Flexible Location**: This position's location is flexible. You can be fully remote, or partially remote and go into one of our co-working locations in Charlotte or downtown Chicago. * **401(k) Plan**: We offer a 401(k) plan to help you plan for your future. * **Health Insurance**: We provide health insurance (medical, vision, and dental) to ensure you and your loved ones are taken care of. * **Flexible Work Schedule**: We offer a flexible work schedule to accommodate your needs and preferences. **Compensation** * **$40k - $50k**: Depending on experience, you'll receive a competitive salary that reflects your skills and qualifications. If this role seems like a fit, we'd love to learn more about your experience and goals. Apply now to join our dynamic team and be part of a revolution that's changing the manufacturing industry forever. Apply Job! Apply for this job