Customer Support Agent - Night Shift (Remote) - Delivering Exceptional 24/7 Travel Support

Join the Team Revolutionizing Travel Management Are you passionate about delivering outstanding customer experiences and looking for a dynamic work environment that offers flexibility and growth opportunities? We're on the hunt for a talented Customer Support Agent to join our innovative team as a remote night shift professional. As a key player in our customer support team, you'll be responsible for providing top-notch support to our clients around the clock, ensuring their travel plans are seamless and stress-free. About Our Company We're a forward-thinking company dedicated to transforming the travel industry through cutting-edge technology. Our ambitious goal is to enable 1 billion business travelers to plan and re-plan their trips effortlessly by automating travel management. With a global team of innovators and customer enthusiasts, we're creating a unique and inclusive work environment that values collaboration, creativity, and growth. The Role As a Customer Support Agent - Night Shift (Remote), you'll be an integral part of our 24/7 customer support team, working from the comfort of your own home or a remote location that suits your lifestyle. Your primary focus will be on delivering exceptional customer service, resolving client queries, and ensuring a seamless travel experience for our customers. Key Responsibilities: Client Support: Respond to client inquiries via chat, email, and the Help Center portal, providing high-quality service in English. Booking Management: Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. Collaboration: Work closely with team members to ensure a seamless customer experience and share knowledge to improve overall support quality. Industry Knowledge: Stay up-to-date with industry changes, company policies, and product updates to provide accurate and current information to clients. Continuous Improvement: Contribute to the development of best practices, processes, and training materials to enhance customer support and team performance. Requirements To succeed in this role, you'll need: Galileo or Amadeus Experience: A minimum of 2 years of hands-on experience with Galileo or Amadeus systems, with recent experience (within the last 6 months) in reissuing and refunding tickets. Language Skills: Fluent spoken and written English, with excellent communication skills in writing (including responding in chatbox) and speaking. Attention to Detail: Strong attention to detail and accuracy, with the ability to multitask and manage multiple client queries simultaneously. Team Player: A team-oriented mindset, with the ability to work collaboratively and contribute to a positive and supportive team culture. Adaptability: A demonstrated willingness to learn and adapt to new challenges, technologies, and processes. Preferred Qualifications While not essential, the following qualifications and skills are highly desirable: Travel Industry Knowledge: Familiarity with the travel industry, including airline operations, ticketing, and travel regulations. Technical Skills: Proficiency in using computer systems, software applications, and tools, including CRM systems and customer support platforms. Time Management: Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. What We Offer By joining our team as a Customer Support Agent - Night Shift (Remote), you'll enjoy: Growth Opportunities: A high-growth company with numerous opportunities for career advancement and professional development. Remote Work Model: The flexibility to work remotely within an acceptable time zone, ensuring a healthy work-life balance. Inclusive Team Culture: A diverse and multicultural team environment that values collaboration, creativity, and individual contributions. Competitive Compensation: A comprehensive compensation package, including a monthly paycheck of up to EUR 2,000, and actual support for your work-life balance. Collaborative Work Environment: A supportive atmosphere where your contributions are valued, and your well-being is prioritized. Work Environment and Company Culture Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We strive to create a work environment that is inclusive, supportive, and dynamic, where our team members can thrive and grow. As a remote worker, you'll be part of a global team that values flexibility, work-life balance, and individual well-being. Work Schedule: The night shift schedule is TUE-SAT or SUN-THU, 15:30-24:00 CET, with a margin of +/- one hour to fit your schedule. This role requires a commitment of 40 hours per week, with flexibility to adapt to changing business needs. How to Apply If you're passionate about delivering exceptional customer experiences, have the necessary skills and experience, and are looking for a dynamic work environment that offers growth opportunities, we want to hear from you! Please submit your application, including your resume in English, to join our team and help us revolutionize the travel industry. Conclusion As a Customer Support Agent - Night Shift (Remote), you'll play a critical role in delivering exceptional customer experiences and driving business growth. With our innovative company, you'll have the opportunity to grow, learn, and make a real impact in the travel industry. If you're ready for a new challenge and want to join a dynamic team, apply now and take the first step towards a rewarding and fulfilling career. Apply for this job