**Customer Support Agent – Live Chat: Delivering Exceptional Experiences at blithequark**

Are you passionate about delivering top-notch customer service and making a meaningful impact in people's lives? Do you thrive in fast-paced environments and enjoy staying up-to-date on the latest industry trends? If so, we invite you to join our dynamic team at blithequark as a Customer Support Agent – Live Chat! **About blithequark** At blithequark, we're dedicated to providing exceptional home care services that empower individuals to live safely, comfortably, and independently in their own homes. With over 40 years of experience serving Texas communities, we've built a reputation for compassion, integrity, and excellence. Our team is driven by a shared passion for making a difference in the lives of our clients and their families. **Our Core Values** Our Core Values – Drive, Integrity, Respect, Empowerment, Compassion, and Teamwork – guide everything we do at blithequark. We believe that a healthy work-life balance and positive company culture are essential to our success, and we're committed to fostering an environment that supports the well-being and growth of our team members. **Join Our Team** As a Customer Support Agent – Live Chat, you'll be an integral part of our team, providing exceptional customer service through real-time chat support. You'll be the first point of contact for our customers, helping to resolve inquiries and issues efficiently while maintaining a friendly and professional demeanor. **Responsibilities** As a Customer Support Agent – Live Chat, your key responsibilities will include: * Responding promptly to customer inquiries via live chat, ensuring a high level of service * Providing accurate information regarding products, services, and company policies * Assisting customers in troubleshooting issues and providing step-by-step solutions * Recording and maintaining detailed logs of customer interactions, inquiries, and resolutions in our CRM system * Collaborating with other departments to resolve complex customer issues and escalating when necessary * Following up with customers to ensure their issues are resolved satisfactorily * Continuously seeking to improve the customer experience by gathering feedback and suggesting improvements * Staying updated on product knowledge, company policies, and industry trends to provide informed support **Qualifications** To succeed in this role, you'll need: * A high school diploma or equivalent; further education is a plus * Proven experience in customer service, particularly in a live chat environment * Excellent written communication skills with a strong command of grammar and spelling * Ability to multitask and manage time effectively in a fast-paced environment * Strong problem-solving skills and a customer-first attitude * Familiarity with CRM software and live chat tools is preferred * Ability to work independently as well as part of a team **What We Offer** As a valued member of our team, you can expect: * Competitive hourly pay rate: $27-$34 per hour (Remote, Harrisburg, Pennsylvania, US) * Opportunities for career growth and professional development * A dynamic and supportive work environment that values work-life balance and employee well-being * A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off * Access to ongoing training and education to enhance your skills and knowledge * A collaborative and inclusive team culture that encourages open communication and feedback **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact in people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job