Customer Success Manager, Pro Sports & Entertainment
Job Description: • Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals • Help define the playbook for customers in our Pro Sports + Entertainment vertical • Develop a “consultant” perspective to customer communications, questions, and meetings • Lead and present at regular client meetings • Analyze customer usage to form accurate forecasts • Work closely with the executive team to translate customer feedback into specific product requirements Requirements: • 2-4 years of account management experience required (ideally at a marketing/software company) • Direct experience working with customers in the Pro Sports + Entertainment space • Agile, determined, and patient • Startup / entrepreneur mindset • Strong understanding in customer success techniques and strategies • Comfortable learning new software • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented and organized • Knowledge of Salesforce or related CRM tools Benefits: • competitive perks and benefits • health & wellness • equity Apply tot his job