**Customer Success Manager, blithequark for Education: Unlocking the Power of Effective Communication**

Are you passionate about transforming the way professionals connect and collaborate? Do you thrive in a dynamic environment where innovation meets customer satisfaction? If so, we invite you to join our team at blithequark as a Customer Success Manager, blithequark for Education. In this pivotal role, you will be instrumental in integrating our cutting-edge AI writing tools into higher education institutions, helping them overcome their toughest challenges and achieve their goals. **About blithequark** blithequark is the world's leading AI writing assistance company, trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, blithequark helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, blithequark is No. 14 on the Forbes Cloud 100, one of TIME's 100 Most Influential Companies, one of Fast Company's Most Innovative Companies in AI, and one of Inc.'s Best Workplaces. **The Opportunity** To achieve our ambitious goals, we're looking for an experienced Customer Success Manager, blithequark for Education. This person will be responsible for cultivating and maintaining strong relationships with their assigned education accounts, ensuring high levels of value for our customers, and executing successful contract renewals. As a member of our team, you will be crucial in expanding the use of our innovative, trustworthy AI writing tools and ensuring that every organization can communicate effectively and efficiently. **Key Responsibilities:** • Own all aspects of the customer life cycle post-sales for your assigned book of business, ensuring a harmonious blend of customer satisfaction and successful activation. • Own the renewal motion for your customers, including pricing negotiations. • Partner closely with the Sales team to drive expansion and cross-sell opportunities. • Successfully onboard blithequark for Education customers by training them on the available tools, determining how blithequark can help them meet their objectives, and creating a plan based on their goals. • Conduct regular account reviews, sharing metrics and insights to ensure customers receive maximum value. • Drive account usage through feature adoption. • Understand the technical and business aspects of each customer. • Create and manage feedback loops and gather actionable insights to inform the product roadmap. • Ensure high levels of customer satisfaction within your assigned blithequark for Education accounts. • Contribute to content and process improvements across the customer lifecycle to continually improve the customer experience. **Essential Qualifications:** • 3+ years of experience in a Customer Success Manager role. • Experience partnering directly with Education industry customers, ideally within EdTech. • Proven track record of exceeding renewal quota targets and driving revenue growth. • Strong relationships with people to understand their needs and goals and identify creative solutions. • Experience working with various stakeholders, including upper-level administrators in higher education. • Ability to synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities. • Proven track record of delivering on customer retention. • Actively advocates for customers, working cross-functionally with product managers, engineers, marketers, and others to delight customers and help them meet their organizational goals while empathizing with other teams' processes and priorities. • Relentlessly sets aggressive short and long-term goals and possesses a strong internal drive to achieve them. • Actively contributes to voice-of-the-customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution. • Uses systems such as CRM to track all customer-related activities and deliverables and manage pipeline and project revenue. • Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list. • Understanding of subscription business models, including Freemium, free trials, account expansions, and upsells. • Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable. • Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust. **Preferred Qualifications:** • Experience working with AI writing tools and their applications in education. • Familiarity with the EdTech industry and its challenges. • Strong understanding of customer success strategies and tactics. • Experience with CRM systems and data analysis. • Strong communication and interpersonal skills. **Work Environment and Company Culture:** As a remote-first hybrid working model, you will have the flexibility to work from anywhere while still collaborating with your team in person during scheduled collaboration weeks. Our team is passionate about creating a customer-centric culture that values innovation, creativity, and collaboration. We strive to ensure that every organization can communicate effectively and efficiently, and we're looking for someone who shares our vision and values. **Compensation and Benefits:** blithequark offers all team members competitive pay along with a benefits package encompassing the following and more: • Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) • Disability and life insurance options • 401(k) and RRSP matching • Paid parental leave • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and unlimited sick days • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) • Annual professional development budget and opportunities **Compensation Zones:** blithequark takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. The expected “On Target Earnings” (OTE) for this role are outlined below and may be modified in the future. United States: Zone 1: $120,000 – $150,000/year (USD) Zone 2: $110,000 – $138,000/year (USD) The commission portion for this role will be 20% of the On-Target Earning (OTE). **Diversity, Equity, and Inclusion:** blithequark values our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. blithequark is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada). **How to Apply:** If you're passionate about transforming the way professionals connect and collaborate, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values. We look forward to hearing from you! Apply for this job