**Customer Service Representative - Work From Home Michigan at blithequark**

Are you a compassionate and customer-focused individual looking for a rewarding career in healthcare? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds? If so, we invite you to join blithequark as a Customer Service Representative in our Specialty Mail Order Pharmacy team. As a key member of our team, you will play a vital role in providing exceptional patient care and support, ensuring that our patients receive the life-sustaining specialty medications they need to manage their conditions. **About blithequark** At blithequark, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. **Job Summary** As a Customer Service Representative in our Specialty Mail Order Pharmacy team, you will provide telephone support to patients receiving life-sustaining specialty drug therapy. Your primary responsibilities will include: * Coordinating and processing new patient medication orders and reorders, including verifying and revivifying benefits * Translating and entering new or refill prescriptions into the pharmacy information system * Communicating and collecting copay amounts * Obtaining authorizations * Working with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues **Requirements** To be successful in this role, you will need: * One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone * One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications * One year of computer keyboarding experience, skills, and aptitude * Verifiable high school diploma or equivalent **Preferred Qualifications** While not required, we prefer candidates with: * Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology **Benefits and Compensation** As a valued member of our team, you can expect: * A competitive hourly rate of $17.00 - $28.45, depending on experience and qualifications * A comprehensive benefits package, including medical, dental, and vision coverage * Eligibility for our 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance and short-term and long-term disability benefits * Access to numerous well-being programs, education assistance, free development courses, and discount programs with participating partners * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **Work Environment and Culture** As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and supportive work environment. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels empowered to contribute and grow. **How to Apply** If you are passionate about delivering exceptional patient care and support, we invite you to apply for this exciting opportunity. Our application process is simple and straightforward: 1. Apply online through our website 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications Don't miss this opportunity to join a dynamic and compassionate team at blithequark. Apply today and take the first step towards a rewarding career in healthcare! Apply Job! **Equal Opportunity Employer** blithequark is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job