Customer Service Representative - Transforming Arts & Minds - Providing Exceptional Support to San Bernardino City Unified School District Families

Join Our Team: Delivering Outstanding Customer Service in the Arts Education Sector Transforming Arts & Minds is a vibrant and customer-centric theater company dedicated to enriching the lives of students within the San Bernardino City Unified School District. We're committed to delivering exceptional service and are now seeking a talented and passionate Customer Service Representative to be part of our dynamic team. As a key member of our customer service team, you will play a crucial role in ensuring that our families receive the support they need, fostering a positive and inclusive community around our programs. About Our Organization At Transforming Arts & Minds, we believe in the transformative power of arts education. Our mission is to provide high-quality programs that not only engage students in the performing arts but also support their academic and personal growth. We operate EXL, a before- and after-school program, and Broadway Now!, a unique initiative that offers our EXL students the opportunity to participate in theater arts programs. Our work is centered around delivering exceptional customer service, ensuring that our families feel supported, heard, and valued throughout their journey with us. Key Responsibilities Provide top-notch customer service through multiple channels, including phone and email, addressing the needs and concerns of parents/guardians in a timely and professional manner. Assist with the enrollment process for EXL and Broadway Now! programs, ensuring a smooth and efficient experience for families. Generate weekly enrollment and attendance reports for various Broadway Now! programs, analyzing trends and identifying areas for improvement. Investigate instances of high "no show" rates among students, contacting parents/guardians during evening hours and weekends as needed to understand the causes and report findings to program coordinators. Resolve customer complaints and issues efficiently, maintaining a positive and supportive relationship with our families. Develop and maintain a comprehensive understanding of our programs to effectively address customer queries and provide accurate information. Collaborate with team members and other departments to ensure seamless customer support and a cohesive customer experience. Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints. Stay up-to-date with company policies, procedures, and program updates to ensure that you're always equipped to provide the best possible support. Meet or exceed established performance goals and metrics, continuously striving to improve customer satisfaction and overall experience. Essential Qualifications and Skills To excel in this role, you will need: Previous experience in a customer service or related field, with a proven track record of delivering exceptional service. Excellent communication skills, both verbal and written, with the ability to effectively engage with diverse audiences. Strong problem-solving abilities and a proactive approach to addressing customer issues and concerns. The ability to multitask and manage your time effectively in a fast-paced environment, prioritizing tasks and meeting deadlines. Detail-oriented with strong organizational skills, maintaining accurate records and ensuring that all customer interactions are documented. Proficient computer skills and familiarity with customer service software, with the ability to quickly adapt to new systems and technologies. A positive attitude and a genuine passion for delivering exceptional customer service, with a customer-centric approach. The ability to communicate effectively in Spanish, both verbally and in writing, to support our Spanish-speaking families. Preferred Qualifications A college degree or higher, with a background in a related field such as education, communications, or customer service. Previous experience working with families or in an educational setting, with an understanding of the unique needs and challenges of this population. Familiarity with the arts education sector or experience working with arts programs, with a passion for the mission and values of Transforming Arts & Minds. What We Offer At Transforming Arts & Minds, we're committed to supporting the growth and development of our team members. As a Customer Service Representative, you can expect: A competitive hourly rate of $25.00, recognizing your skills and experience. Ongoing training and development opportunities, ensuring that you have the knowledge and skills needed to excel in your role. A positive and collaborative work environment, with a team that is passionate about making a difference in the lives of our students and families. The flexibility to work from home, with a remote work arrangement that allows you to balance your work and personal responsibilities. Career Growth and Development We're dedicated to helping our team members grow and develop in their careers. As a Customer Service Representative, you'll have the opportunity to: Develop your skills and expertise in customer service, with ongoing training and support. Take on new challenges and responsibilities, with opportunities for professional growth and advancement. Be part of a dynamic and innovative organization, with a team that is passionate about making a difference. Our Culture and Work Environment At Transforming Arts & Minds, we value diversity, equity, and inclusion, and we're committed to creating a work environment that is welcoming and inclusive for all team members. Our culture is centered around: A passion for arts education and a commitment to making a positive impact on the lives of our students and families. A customer-centric approach, with a focus on delivering exceptional service and support to our families. A collaborative and team-oriented work environment, with opportunities for professional growth and development. Compensation and Benefits We offer a competitive compensation package, including: A competitive hourly rate of $25.00. Ongoing training and development opportunities. A positive and collaborative work environment. The flexibility to work from home. Join Our Team If you're a dedicated and passionate individual with a commitment to delivering exceptional customer service, we invite you to apply for this exciting opportunity. As a Customer Service Representative at Transforming Arts & Minds, you'll play a critical role in supporting our families and contributing to the success of our programs. To apply, please submit your resume and a cover letter detailing your relevant experience, and include "Customer Service Representative Application" in the subject line. We look forward to hearing from you! Transforming Arts & Minds is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Apply for this job