Customer Service Representative (On-Site) - Join blithequark's Diverse Team and Deliver Exceptional Customer Experiences

Transform Your Career with blithequark: A Global Leader in Customer Experience and Technology Are you seeking a career change with a forward-thinking global organization that prioritizes a people-first, inclusive culture and fosters a genuine sense of belonging? Do you aspire to join a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, a Customer Service Representative position at blithequark is the ideal opportunity for you. At blithequark, you'll become part of an organically diverse team comprising individuals from over 70 countries, united in their passion for delivering outstanding customer experiences and driving business success through tech-powered innovation. As a Customer Service Representative, you'll be instrumental in helping the world's most renowned brands improve their businesses by providing exceptional customer support and resolving routine problems and queries regarding their products and services. About the Role: Key Responsibilities As a Customer Service Representative at blithequark, your primary responsibilities will include: Listening attentively to customer needs and concerns, demonstrating empathy, and building rapport to maximize customer satisfaction. Clarifying customer requirements, probing for understanding, and utilizing decision-support tools to resolve non-standard customer issues that require conceptual thinking. Resolving overdue bills, collecting payments from responsible parties, and addressing client queries regarding delinquent accounts, as well as developing repayment plans. Maintaining broad knowledge of client products and/or services to provide accurate and comprehensive support. Preparing complete and accurate work, including notating accounts as required, and being tenacious in tracking, documenting, and retrieving information in the call tracking database. Ensuring service delivered to customers meets contractual Key Performance Indicators (KPIs). Being comfortable with fraud prevention, collections, and transaction disputes. Your Qualifications: Skills and Competencies To excel as a Customer Service Representative at blithequark, you'll need: A High School Diploma and/or GED. A minimum of 6 months of customer service experience. Residence within a 25 to 30-mile radius of the blithequark site located at 1900 Meyer Drury Drive, Arnold, MO. Strong PC knowledge and computer navigation skills. The ability to work rotational shifts as needed. Genuine compassion, integrity, and a customer-centric approach. What blithequark Offers: Career Growth and Benefits At blithequark, we're "fanatical about our staff." We invest significantly in our people, infrastructure, and capabilities to ensure long-term success for both our teams and customers. As a Customer Service Representative, you'll benefit from: A competitive hourly rate of $16.50. Paid training, including 8 days of program-specific training and 10 days of nesting, with opportunities for monthly performance incentives. Lucrative employee referral bonus opportunities. Company networking opportunities through organized groups focused on diversity, equity, and inclusion, such as Network of Women, Black Professionals, LGBTQ+ Pride, and more. A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP). Health and wellness programs with trained partners to promote a healthy lifestyle. Mentorship programs supporting your rewarding career journey. A modern, state-of-the-art office setting with advanced technologies and a collaborative team environment. Programs and events celebrating diversity, equity, and inclusion, global citizenship, sustainability, and community support. Join blithequark: Reimagine Your Career If you're passionate about delivering exceptional customer experiences and are looking for a career with a global organization that prioritizes its people, we want to hear from you. Apply today and discover why over 440,000 professionals worldwide have chosen blithequark as their "employer of choice." blithequark is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion, and welcomes applications from military veterans and individuals with disabilities. We are committed to providing a work environment that is free from discrimination and harassment, and where everyone is treated with dignity and respect. Don't miss this opportunity to transform your career and be part of a dynamic team that is shaping the future of customer experience and technology. Apply now to join blithequark and start your journey towards a rewarding and fulfilling career. Apply for this job