**Customer Service Representative - Medicare: Delivering Exceptional Healthcare Experience in a 100% Remote Contract-to-Hire Role**

At arenaflex, we're committed to revolutionizing the way healthcare services are delivered, and we're seeking a talented Customer Service Representative to join our team in a 100% remote contract-to-hire role. As a key member of our Medicare department, you'll play a vital role in providing exceptional customer experiences, resolving complex issues, and upholding our 5-star service standards. **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering individuals and families to take control of their health and well-being. With a strong focus on customer-centricity, we strive to create a seamless and personalized experience for our members. Our team is passionate about making a meaningful impact in the lives of our customers, and we're excited to welcome like-minded individuals to our dynamic and growing organization. **Job Summary** As a Customer Service Representative in our Medicare department, you'll be responsible for handling a high volume of inbound calls, resolving complex issues, and providing exceptional customer experiences. You'll work closely with our team to ensure that our members receive timely and accurate information, and that their needs are met with empathy and understanding. This is a 100% remote contract-to-hire role, requiring flexibility and a strong work ethic. **Key Responsibilities** * Handle inbound calls from Medicare members, resolving complex issues and providing exceptional customer experiences * Utilize multiple systems to navigate and resolve member inquiries, including claims, benefits, enrollment, and member portal issues * Work collaboratively with our team to ensure that member needs are met with empathy and understanding * Provide clear and concise information to members, using proper grammar and professional language * Navigate through multiple systems simultaneously, including our CRM and other healthcare-related software * Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 2+ years of customer service experience in a call center environment, with a strong focus on inbound calls * Excellent verbal and written communication skills, with the ability to clearly communicate complex messages over the phone * Strong problem-solving skills, with the ability to navigate through multiple systems and resolve complex issues * Empathy and a customer-centric approach, with a strong focus on delivering exceptional customer experiences * Ability to work in a fast-paced environment, with a high volume of calls and a strong focus on meeting performance metrics * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple systems simultaneously **Preferred Qualifications** * HS Diploma or GED, with a 2+ years of customer service experience in a call center environment * Healthcare industry experience, with a strong focus on Medicare or healthcare-related services * Previous Medicare experience, with a strong understanding of Medicare policies and procedures * Call Center Customer Service experience, with a strong focus on inbound calls * Medical background, with a strong understanding of healthcare-related terminology and concepts **Skills and Competencies** * Excellent verbal and written communication skills, with the ability to clearly communicate complex messages over the phone * Strong problem-solving skills, with the ability to navigate through multiple systems and resolve complex issues * Empathy and a customer-centric approach, with a strong focus on delivering exceptional customer experiences * Ability to work in a fast-paced environment, with a high volume of calls and a strong focus on meeting performance metrics * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple systems simultaneously * Ability to navigate through multiple systems simultaneously, including our CRM and other healthcare-related software **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including: * Ongoing training and development to enhance skills and knowledge * Opportunities for career advancement, including promotions and new roles * Access to our employee resource groups, including our diversity and inclusion initiatives * Opportunities for professional growth and development, including mentorship and coaching **Work Environment and Company Culture** As a 100% remote contract-to-hire role, you'll have the flexibility to work from anywhere within a one-hour radius of Philadelphia, PA 19103. Our team is passionate about creating a seamless and personalized experience for our members, and we're committed to upholding our 5-star service standards. Our company culture is built on a strong focus on customer-centricity, empathy, and teamwork, and we're excited to welcome like-minded individuals to our dynamic and growing organization. **Compensation, Perks, and Benefits** As a Customer Service Representative, you'll receive a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to our employee resource groups and diversity and inclusion initiatives **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional healthcare experiences, we encourage you to apply for this exciting opportunity. Please submit your interest, including your resume and a cover letter, to [insert contact information]. You may also reach out to us directly at [insert contact information]. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and members of underrepresented groups. **VMS Program Team** All former associates and contractors must be submitted to the VMS Program Team for vetting through the pre-submission check process. Please ensure that you have completed this process before applying for this role. **Apply Now** Don't miss this exciting opportunity to join our dynamic and growing organization. Apply now to become a Customer Service Representative at arenaflex, and take the first step towards a rewarding and challenging career in healthcare. Apply for this job