Customer Service Representative- Care Oregon Call Center

Transdev is a leader in mobility solutions, operating across the U.S. and employing a large workforce. They are hiring a Customer Service Representative to serve as a liaison for customers, providers, and clients, focusing on timely responses and accurate information. Responsibilities Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor Comprehensive understanding of policies and procedures Meet or exceed established performance requirements Document trip authorizations and details including transportation type, pickup times, appointment times and addresses Other duties as required Skills High School Diploma, GED or equivalent Computer literate Excellent customer service skills Ability to operate standard telephone system Must be able to work shifts or flexible work schedules as needed Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.) Successfully pass a pre-employment drug screen Benefits Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Company Overview With its complementary geographic footprint, expertise and service offerings, Transdev offers a unique response to public transport needs. It was founded in 2011, and is headquartered in Issy-les-moulineaux, Ile-de-France, FRA, with a workforce of 10001+ employees. Its website is