Customer Service Representative

Brunswick Corporation is a global marine leader committed to innovation and transforming experiences on the water. They are seeking a Customer Service Representative to support the customer journey by providing technical support and acting as a primary contact for dealers and customers, ensuring efficient communication and problem resolution. Responsibilities Know all essential aspects of product and operations within the Navan portfolio Provide timely responses to dealer and customer inquiries via phone, email, or cases that are created Provide regular dealer and/or owner touch points and follow-up communication Support and monitor owner issues through resolution Support incoming dealer calls, 9am-5pm EST Mon-Friday NPS survey follow-up as needed Document all interactions in Salesforce CRM database Establish a standard resource database for common contacts Work collaboratively with brand and dealer support centers: (CoE and CMS) Support project development to meet strategic goals KPI and metrics tracking, support and development as needed Other projects and tasks assigned by manager Travel when required Skills High School Diploma or GED required Highly skilled in interpersonal skills with an ability to connect with others via phone and email Competency in Microsoft Word, Excel, Workday and Outlook required Professional communication and written skills required Boating experience and/or knowledge of Navan and Sea Ray products necessary Ability to quickly learn and navigate through software and internet programs required Ability to always maintain an upbeat and positive attitude Strong organizational skills and ability to balance multiple priorities Ability to work effectively within a team environment Familiarity with Salesforce.com environment preferred Benefits Competitive 401(k) plan with company match Health benefits Paid time off Robust Wellness Program Medical Dental Vision Paid vacation 401k (up to 4% match) Health Savings Account (with company contribution) Wellbeing program Product purchase discounts Company Overview Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. It was founded in 1845, and is headquartered in Lake Forest, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Brunswick Corporation has a track record of offering H1B sponsorships, with 31 in 2025, 35 in 2024, 28 in 2023, 42 in 2022, 43 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.