Customer Service Representative

Pet Food Experts is a leading pet specialty distributor with over 80 years of experience, serving more than 10,000 pet retail locations nationwide. They are seeking a Customer Service Representative to serve as the primary point of contact for customers, responsible for problem solving and providing a superior customer experience while building long-lasting relationships with retailers. Responsibilities Quickly and efficiently problem solve for retailers, vendors, and sales team Build long lasting relationships with retailers and maintain unmatched response times Facilitate and communicate transportation and operational changes and concerns Manage open orders, show orders, provide product availability, coordinate forecasting, and be the main point of contact for retailers, vendors, and sales team Assure complete retailer satisfaction with the ability to anticipate and meet customer needs and demands Maximize positive relationships through a shared commitment to provide a world class customer experience Skills High School Education or equivalent required, college degree a plus Minimum One year experience in a customer facing role with demonstrated problem solving abilities Demonstrate decision-making skills with limited supervisory input Work in an environment where individuals take accountability of impact to the company's performance Excellent planning, multitasking and organizational skills Prior Call center experience, a plus Prior experience with a CRM platform a plus Prior industry product knowledge, a plus Benefits Full Benefits Package – Medical, dental, and vision to keep you feeling your best. PTO & Paid Holidays – Because work-life balance matters. Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones! Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings. Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office. Education Assistance Program – Invest in yourself, and we’ll help with the cost! Company Overview Pet Food Experts is a wholesale company specializing in pet foods and supplies. It was founded in 1936, and is headquartered in Pawtucket, Rhode Island, USA, with a workforce of 501-1000 employees. Its website is