Customer Service Remote Agents Ideal for College Students - Part Time and Seasonal Opportunities with Nationwide Inbound Inc.

Join the Nationwide Inbound Inc. Team as a Customer Service Remote Agent Nationwide Inbound Inc. is seeking highly motivated and personable Customer Service Representatives to join our dynamic team as remote agents. As a leading full-service customer contact center, we provide professional and cost-effective services to companies across various industries. Our company culture is built on the principles of teamwork, growth, and exceptional customer support. If you're a college student looking for a part-time or seasonal opportunity that can provide continuous employment throughout your college career, we encourage you to apply. About Nationwide Inbound Inc. With over 20 years of experience in the customer contact center industry, Nationwide Inbound Inc. has grown from a single seat answering service to a trusted partner for hundreds of companies across North America. Our goal has always been to provide the highest quality of customer support to businesses in various industries, including Home Services and 50 other sectors. We're proud to be part of the [company program], which recognizes our commitment to excellence and customer satisfaction. Job Summary As a Customer Service Remote Agent with Nationwide Inbound Inc., you will be responsible for providing exceptional customer service and support to our clients. You will work in a fast-paced environment, handling inbound calls, and providing product or service information to customers. Your primary goal will be to resolve customer inquiries and concerns in a timely and efficient manner. This is an excellent opportunity to develop your communication and customer service skills, work in a flexible and remote environment, and grow your career with our company. Key Responsibilities: Manage large volumes of incoming calls and customer service inquiries Schedule appointments for home repair companies Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution Follow communication procedures, guidelines, and policies Requirements: To be successful as a Customer Service Remote Agent with Nationwide Inbound Inc., you will need: To be a permanent resident of Illinois, Iowa, or Wisconsin Excellent written and verbal communication skills Ability to work in a fast-paced environment and adapt to changing situations Strong customer service and sales skills Proficient with the internet, data entry, and ability to swiftly move between multiple programs Good typing, computer, and customer service skills Strong phone contact handling skills and active listening skills Ability to multi-task, prioritize, and manage time effectively Availability to work weekends Work from Home Requirements: To work as a remote agent with Nationwide Inbound Inc., you will need: A PC with at least Windows 7 Dual monitors A USB headset Consistent reliable high-speed Internet access A quiet dedicated workspace Benefits and Perks: As a part-time or seasonal employee with Nationwide Inbound Inc., you will enjoy: Paid Training Flexible Paid Time Off (FTO) Opportunities for career growth and advancement Medical Insurance, 401K, Flexible Spending Account (FSA), and other benefits for full-time employees Why Join Nationwide Inbound Inc.? At Nationwide Inbound Inc., we offer a fun and exciting work environment that fosters growth and teamwork. Our company culture is built on the principles of exceptional customer support, and we're committed to providing opportunities for our employees to develop their skills and advance their careers. As a remote agent, you'll have the flexibility to work from home and enjoy a better work-life balance. Career Growth Opportunities: As a Customer Service Remote Agent with Nationwide Inbound Inc., you'll have opportunities to develop your skills and advance your career. You can enhance your: Written and verbal communication skills Customer service and sales skills Time management and organization skills Knowledge of various industries and products You'll also have the opportunity to move to full-time employment if your college career changes or advancement opportunities become available. What Our Employees Say: Don't just take our word for it! Our employees love working for Nationwide Inbound Inc. Here's what one of our customer service representatives has to say: “Working for Nationwide is a great opportunity, and a fun experience for anyone. Coming to work is exciting, and we all treat each other like family, but the importance of this job is to make sure we're helping every company & customer in the best possible manner.” - Raekwon C., Customer Service Representative, Freeport, IL How to Apply: If you're a motivated and personable individual looking for a part-time or seasonal opportunity, we encourage you to apply for this exciting role. Please submit your application, and we'll be in touch with you via email to discuss the next steps. Equal Employment Opportunity: Nationwide Inbound Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply for this job