Customer service Executive (CRE)/ Project Coordinator (Fully Remote)

Job Title: Project Coordinator (IT) T1 (USA) Job Duration: 12 Months Contract – W2 Job Location:3999 West Chester Pike, PA 19073 (Remote) Screening Questionnaire: Screening Question 1 – Renewal & Commercial Execution Describe your experience managing end-to-end contract renewals. Please include: • Your role in customer-facing negotiations • How you partnered with Customer Success Managers, Account Executives, or Sales teams • A specific example where you protected or grew revenue during renewal ( Churn mitigation experience ) Screening Question 2 – Contract Migration / SKU Transition Experience Have you ever supported a contract migration, SKU transition, or product/portfolio change at renewal (e.g., moving customers from legacy contracts to a new commercial model)? Briefly describe: • The scope of the transition • Your responsibilities • How you handled customer objections or complexity Screening Question 3 – Program Execution & Operational Rigor This role requires strong execution discipline across multiple stakeholders and timelines. Please describe: • A program or initiative you supported that involved tracking, reporting, and coordination across teams • The tools you used (e.g., CRM, Excel, dashboards, trackers) • How you ensured deadlines and commitments were met | || | Note: Language Requirement: (4) Slots - ENG proficiency (1) Slot - EN, SPANISH/PORTUGUESE fluency Fully Remote Description: Customer Renewal Executive (CRE),you are responsible for delivering end-to-end renewal execution through partnership with Customer Success Mangers ,AE, PBM and the extended account team including Preferred Success Product Owner. You are responsible for interfacing customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue. As part of your PS Project CRE role, you will work to convert existing Preferred Success contracts to the new PS SKUs at the time of renewal or before (early renewals/restructures) with a proactive strategic migration plan, ensuring the new customer centric portfolio GTM and strategy including all the benefits and terms related to this new preferred success SKUs and its agreement. This Proactive migration plan is targeting Q1 2026 go-live, aligned to manage the transition for the 2026–2030 PS contract horizon. Key Areas of Responsibility and Tasks: In the Customer Renewals Center, our people and our culture are central to our success! Customer Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the Customer Renewal Center is the place for you! As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team. You are responsible for interfacing customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue. You will be responsible for representing SAP and will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to SAP’s growth. We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business. Renewal Execution Tasks: • Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements. • Leverage internal SAP networks to navigate cross-functionally and regionally. • Possess knowledge of SAP Cloud Terms and Conditions. • Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer. • Knowledgeable in commercial metrics and forecasting principles. Experience & Educational Requirements: • Experience in a customer-facing role with ability to influence different stakeholders using strong relationships and communication skills. • Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals. • Ability to work through multiple SAP commercial software systems. • Proven ability to organize and prioritize tasks while being process oriented. • Communicate clearly both orally and in written form and proven ability to build strong relationships. Education: • Bachelor’s Degree or equivalent comparable experience - Thanks and Regards, Jaswanth, Technical Recruiter [email protected] Phone- (614) 953-0332 | || | Global Workforce Solutions | Certified MBE & EDGE Company | Microsoft Partner Direct Hire | Contingent Staffing | SOW Services | Clinical Staffing| IT Consulting | Payrolling You should be proficient in: • Bachelor's Degree • Language: Spanish Apply tot his job