Customer Service Associate

MSA - The Safety Company is a purpose-driven organization dedicated to protecting people and assets worldwide. They are seeking a Customer Service Associate to input orders, support customers, and ensure a positive customer experience. Responsibilities Fulfill order entry transactions following departmental processes Answer inbound and initiate outbound customer calls Build knowledge of all major product groups to properly support customer contacts Resolve customer issues and inquiries efficiently and effectively Process credit requests, resolve mis-shipments and provide proof of deliveries Provide customer support while expertly navigating between multiple computer sessions Resolve or investigate adequately before appropriately escalating calls to the next level Skills Strong verbal and written communication skills Proficient in active listening to fully understand our customers' needs Excellent computer skills, including Microsoft Office Expertise in handling multiple tasks in high-volume, fast-paced work environment Proven ability to approach any change or new situation with a positive attitude Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed High school diploma or equivalent Experience with Office 365, Salesforce, SAP, Esker Experience in order management systems Associates degree 1 year of experience in Customer Service and its related tasks SAP Order Management experience Company Overview MSA is a global organization committed to developing, manufacturing, and supplying safety products. It was founded in 1914, and is headquartered in Cranberry, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is