**Customer Service Advisor - Work from Home - January Start Date**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our talented team of Customer Service Advisors at arenaflex, a leading provider of business process services. **About arenaflex** arenaflex is a forward-thinking organization that empowers millions of people through innovative, digitally enabled solutions. Our 43,000 colleagues worldwide are driven by a shared purpose: to create better outcomes for our employees, clients, customers, suppliers, partners, investors, and society. With a strong focus on data, technology, and people, we're committed to transforming and simplifying the connections between government and citizens, businesses and customers. **Join Our Team** As a Customer Service Advisor at arenaflex, you'll be the voice of our company, delivering exceptional customer experiences through various channels, including telephony, email, web chat, and more. You'll have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment that values your contributions. **Key Responsibilities** * Provide excellent customer service with a focus on doing the right thing for each customer, delivering solutions that meet their individual needs. * Identify vulnerable customers and adapt your approach to provide additional support when required. * Handle escalated customer queries with empathy and integrity, logging accurately. * Deal with a wide range of queries across various channels, including telephony, email, web chat, and more. **What We're Looking For** * Previous experience in a similar role, with a proven track record of delivering exceptional customer service. * Proficiency in using various computer applications and software simultaneously, with a strong focus on multitasking and prioritization. * An attentive listener who can empathize and adjust to different customer needs, with a strong ability to communicate effectively. * A self-motivated individual who takes responsibility for customer issues and follows them through to resolution, with a strong focus on problem-solving and critical thinking. * A positive and enthusiastic person who shares our vision of delivering excellent customer service every time, with a strong ability to work independently and as part of a team. **Requirements for Working from Home** * A quiet, private, and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed. * A suitable private setup to enable you to work from home for the duration of your shift. **What's in it for You?** * A starting salary of €28,080 per annum, with opportunities for internal career progression and development. * 22 days annual leave, plus 2 company days and bank holidays, with the opportunity to buy additional holidays. * Life Assurance cover, covering x2 of your salary after a qualifying period. * Access to the arenaflex Pension Scheme. * Access to our Employee Assistance Programme. * Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores, and more! **Career Growth Opportunities** * Most of our management team started with us as Advisors, demonstrating our commitment to internal career progression and development. * Opportunities to learn new skills and take on new challenges, with a focus on personal and professional growth. **Work Environment and Company Culture** * A fun and supportive environment that values your contributions and recognizes your achievements. * A dynamic, fast-paced environment where no two days are the same, with a strong focus on teamwork and collaboration. * A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace for everyone. **Location** * Cork, Ireland **Time Type** * Full-time **Contract Type** * Permanent **Start Date** * Monday, 13th January 2025 **How to Apply** Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format, or if you'd like to discuss other changes or support you might need going forward, please email [email protected]. Don't miss this opportunity to join our talented team of Customer Service Advisors at arenaflex. Apply now and take the first step towards a rewarding and challenging career in customer service! Apply for this job